Whether you’re supporting a product through a call center, a field service organization, a web-based training program, or a fleet of equipment operators, you need to deliver 100% accurate technical information to your organization so that your people complete product-related tasks as quickly and accurately as possible. In fact, your product’s success relies on your organization’s ability to deliver up-to-date, easy-to-find information throughout the entire product lifecycle.
Arbortext, PTC’s dynamic information delivery software, offers an end-to-end solution that streamlines how your organization authors, manages and delivers product information on demand. And when combined with PTC’s Windchill solution, Arbortext offers the industry’s only Dynamic Information Delivery Solution that associates your product and service information directly with sophisticated product data, linking your information with real-time product design, which ensures information accuracy and relevance to the task at hand.
Features and Benefits
- Structured content and CAD-driven illustration creation--in parallel with product development cycles--speeds product and documentation time-to-market
- Dynamic information profiling and delivery to multiple outputs provides information in the context and format requested, on demand
- Single source of accurate, quality information improves customer success and reduces inbound call center issues
- Associativity with up-to-date product data ensures information accuracy to complete tasks successfully--the first time