PTC Windchill System Administrator

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    • EAC Product Development Solutions (EAC) is a complete source for your product development needs. We provide the full suite of PTC product development software, and offer consulting, training, hardware, implementation and engineering services to support every phase of the product development process. From art to part and everything in between, EAC is ready to offer our brightest ideas to ensure you enjoy the best solutions in the industry.

    The Windchill System Administrator will be responsible for maintaining and supporting CAD Data management tools for a variety of companies in a consultative role. Tools include PTC’s Pro/Intralink, Windchill PDMLink and Windchill ProjectLink. The Technician will be expected to assist customers in their regular monthly maintenance activities, Windchill patches and troubleshooting issues.

    Department

    Product Development System Services (PDSS)

    Reports To

    Director, Implementation Services

    EAC Contact

    EAC Human Resources

    Location

    Remote

    Essential Job Functions

    Essential:

    • Following the established project plan and Statement of Work (SOW), deliver and manage implementations of PTC data management tools, including Pro/Intralink, PDMLink and ProjectLink, on time and within budget
    • Install and configure Windchill tools including 3rd party software as applicable to client solutions
    • Maintain open and clear communication with clients during the timeframe of the SOW
    • Provide Remote Administration of many customer Windchill environments – this to include but not limited to the following: system monitoring, reviewing systems logs for errors, review Oracle settings, system patches, clean up unreferenced files, maintenance build updates, performance tuning, and issue resolution
    • Provide customers with monthly status reports on system status

    Education and Experience

    An equivalent combination of education, training and experience will be considered.

    • Bachelor of Science degree in technical field (Computer Science, MIS, Engineering)
    • Experience with Hardware, Software, Operating Systems, Troubleshooting etc..
    • 0-2 years experience managing product information or components of products with PTC tools
    • 1-2 years system administrator experience (CAD, IT, Data Management)

    Knowledge Skills and Abilities

    Knowledge, skills and abilities which may be representative, but not all-inclusive of those commonly associated with the position.

    Required:

    • Excellent oral and written communication skills
    • Good organization and prioritization skills
    • Ability to manage to deadlines and meet project and corporate goals
    • Possess understanding of Product Data Management Business Processes
    • Ability to work under pressure and while multi-tasking

    Technologies:

    • Windchill PDMLink– Installation and System Maintenance a plus

    Preferred:

    • Familiarity of Data management tools

    Top Strengths:

    • Focus
    • Achiever
    • Discipline

    Secondary mix:

    • Communication/Deliberative
    • Input/Consistency

    Work Environment

    Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

    • Exposed to moderate noise levels.

    EAC Tenets:

    • Be the best
    • Do it right
    • Work smart
    • Be profitable
    • Have fun

    EAC Core Values:

    • Excellence
    • Integrity
    • Driven to win
    • Accountability to team/Responsibility for action
    • Customer Centric
    • Continuous Improvement

    Benefits:

    • Medical and dental insurance
    • Health Flexible Savings Account
    • 401(k) Traditional and Roth
    • Basic Life and AD&D, Disability Insurance
    • Flexible PTO
    • Eight Paid Holidays

    Physical Abilities

    Physical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    • Light sedentary office work.
    • Ability to travel to sites throughout North America as needed.
    • Up to 10% overnight travel may be required.