Software Customers:

To help ensure uninterrupted access to your software, all renewal payments are due no later than 15 days before the renewal date. This schedule aligns with PTC requirements and helps keep your services running smoothly without any delays.

If opting for a multi-year contract on your renewal, a purchase order (PO) is required for the full amount and term. Annual invoices will be paid with net 30 terms.

Alliance Customers:

Alliance (Managed Service) renewals require a purchase order (PO) covering the full renewal term. At your next renewal, you may notice a one-time shift where one month’s payment is collected earlier. This adjustment aligns billing with improved accounting practices. As a result, payment for both the current and upcoming month will be due at the start of your new contract term.