Department

Product Development System Services (PDSS)

Reports To

Director of PDSS Delivery

EAC Contact

EAC Human Resources

Location

Remote

Responsibilities

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Project Delivery & Implementation
• Deliver and manage implementations of PTC data management tools, including the Windchill suite of products, in alignment with established project plans and Statements of Work (SOWs).
• Execute project tasks within defined timelines and budget constraints while maintaining a high level of quality and client satisfaction.
• Support customer implementations through system setup, deployment, and solution execution.
• System Installation, Configuration & Upgrades
• Install, configure, rehost, and upgrade Windchill solutions, including applicable third-party software that supports customer environments.
• Configure client solutions to meet technical and business requirements, ensuring system functionality aligns with customer needs.
• Assist with workflow modifications, configuration changes, and change management-related updates within Windchill.
• Documentation & Solution Design
• Document solution designs, use cases, configuration changes, customizations, and case studies to support internal knowledge sharing and client success.
• Translate business and technical requirements into implementation plans and system configurations.
• Maintain accurate project and technical documentation throughout the implementation lifecycle.
• Client Communication & Support
• Maintain open, professional, and clear communication with clients throughout the implementation and design process to ensure goals and deliverables are met.
• Provide service, technical support, and mentoring to clients on system functionality, workflows, change management, content management, and configurations.
• Serve as a trusted point of contact for implementation-related questions and issue resolution.
• Continuous Improvement & Team Support
• Contribute to process improvement initiatives, knowledge sharing, and best practices related to Windchill and PLM implementations.
• Collaborate effectively with internal teams and client stakeholders to drive successful project outcomes.

Perform other duties as assigned based on evolving business needs.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Education & Experience
• Bachelor’s degree in Computer Science, Management Information Systems (MIS), Engineering, or another related technical field preferred.
• 2–3 years of experience managing product information or product data using PTC tools.
• 1–2 years of system administrator experience in CAD, IT, or data management environments.
• Experience with Windchill programs, including installation, configuration, and migration to meet customer requirements.
• Technical Knowledge & Preferred Experience
• Working knowledge of Product Lifecycle Management (PLM) business processes.
• Experience with Change Management, including process analysis, design, and configuration within PDMLink, preferred.
• Experience with Windchill Foundation, BOM / Configuration Management, MPMLink, ERP Connector, and ESI preferred.
• Java, SQL, and REST experience preferred.
• Windchill+ experience highly preferred.
• Communication & Collaboration Skills
• Strong verbal, written, and interpersonal communication skills.
• Ability to communicate effectively with clients, project teams, and internal stakeholders.
• Ability to provide technical mentoring and support to customers in a clear and professional manner.
• Organization & Work Style
• Strong organizational and time-management skills with the ability to manage multiple priorities effectively.
• Ability to work independently with focus, discipline, and accountability to achieve customer and company goals.
• Ability to work successfully in deadline-driven environments and adapt to changing priorities.
• Demonstrated ability to collaborate effectively while maintaining a high level of productivity and output.
• Ability to perform well in high-pressure situations and manage multiple tasks simultaneously.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

Physical Abilities

Physical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Ability to travel to sites throughout north America as needed.
• Some overnight travel may be required.

 
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

Benefits

• Medical insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan with Employer match
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays

Yes I’m Interested! – If you are interested in this position, please click our Applicant Tracking System Link to Smart Recruiters below. Please make sure to answer the screening questions and attach your resume for consideration. The Base Annual Salary is $100-120K for this salaried, exempt Full-Time remote USA position (eligible for variable pay). 

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