Windchill Administration & Managed Services (EAC Alliance)

WINDCHILL SERVICES DESIGNED JUST FOR YOU

To be successful, your product lifecycle management (PLM) system requires regular preventative maintenance and monitoring activities, which are also essential to maintaining the health of your Windchill system.

That’s why we designed a program just for you. Our EAC Alliance Program is designed to provide on-going Windchill technical support, business process consulting, and mentoring services on a monthly basis. We have the ability to provide you with expert Windchill Admin capabilities for a fraction of the cost of hiring someone.

HOW IT WORKS

Our team of certified Windchill experts work to improve system performance, optimize server and license configurations, and maintain a stable Product Lifecycle Management (PLM) environment for your organization.

LONG STORY SHORT, OUR TEAM CAN

Support Initial Implementation

ongoing support, and optimization.

Work with Cross-Functional Teams

to develop software extensions and interfaces to Windchill functions and data.

Handle System Admin Tasks

including system upgrade tests, validation, & end user support.

Maintain System Support

allowing your Windchill users to log support cases at anytime of the day

OUR TEAM’S CAPABILITIES & SKILLS

Routine Maintenance
Windchill Patches
Windchill Troubleshooting
Windchill Server Optimization
Maintenance Build Updates
Functional Testing
CAD Worker Configurations
Replication Site Management
Vault Configuration
Windchill PLM
Creo Integration

With Over 27 Years of Experience, We Bring:

01

A stable PLM environment with more up-time & greater productivity

02

Faster system performance with process and system productivity

03

Continuous improvements with the latest software updates

“Our customers see an average savings of 50% when choosing EAC to manage their system versus hiring an internal administrator.”

THE BENEFIT IS YOURS

Our Windchill experts have experience leading PLM implementations with customers in a wide variety of industries.

System Uptime

95.1% of our EAC Alliance Program customers achieve 100% Windchill uptime. Our customers that do not have 100% Windchill uptime still maintain over 99% availability. This is an overall average of 99.95% or more uptime.

Increased System Performance

100% of EAC’s Alliance Program customers see an improvement in the speed and performance of their Windchill system. Our Team is skilled in analyzing and optimizing system resources to suit your individual needs.

Predicted Maintenance

Our Alliance program executes planned (weekly, monthly, etc) Windchill maintenance. Roughly 1/4 of Alliance customers choose to implement PTC System Monitor (PSM) to bolster EAC’s already rigorous proactive maintenance.

Advanced System Security

We have ensured that 100% of our EAC Alliance customers receive (or are notified about) patches. This way you can be assured that your system is running with maximum security.

Remote Administration of Windchill Environments:

On-Going Technical Support
System Monitoring
Reviewing Systems Logs for Errors
Review Database Settings
System Patches
Clean-Up Unreferenced Files
Performance Tuning
Issue Resolution

DISCOVER YOUR CURRENT SYSTEMS PERFORMANCE & STABILITY

Your Windchill system is critical. For a limited time, we are offering a FREE Windchill System check-up. Learn not only how your current Windchill System is operating, but unveil unique errors and clean-up activities that could free up your data.

Free Windchill System Check-Up

PICK YOUR BEST PRICING

STANDARD PRODUCT TIERS & ADDITIONAL OPTIONS

SILVER

STANDARD CONTENT:
WC Application Management
Administration Support

$2,200

PER MONTH (STARTING PRICE)

GOLD

STANDARD CONTENT:
Expanded SILVER +
Business Process Consulting

$4,950

PER MONTH (STARTING PRICE)

PLATINUM

STANDARD CONTENT:
Expanded GOLD +
System & PLM Oversight Support

$11,000

PER MONTH (STARTING PRICE)

Recommendations	SILVER	GOLD	PLATINUM

Number of Users	Under 100 Users	100-200 Users	Over 200 Users
Number of Servers	Up to 2 Servers	3 Servers	Over 3 Servers
Number of Locations	Single Site	2 Locations	Over 2 Locations
Number of Windchill Admins	1 WC Admin	2 WC Admins	Over 2 WC Admins
Modules Deployed?	No Integrated or Special Modules Deployed	Navigate, Arbortext, or Multi-Site Replication Modules Deployed	Multiple Modules Deployed of Navigate, Arbortext, Multi-Site Replication

Exclusions	SILVER	GOLD	PLATINUM

Exclusions Include:	Navigate, ThingWorx, EAC Apps, Project Manager, Included Upgrades, User Mentoring	Integration to Customer Ticket System, Product Server Deployment Assist, DB Space Management	Modification of Custom Windchill Code, ‘Included’ ThingWorx Alliance

Additional Options Available	GOLD	PLATINUM

Rehost Windchill	Standard	Standard
Workflow Administration Guidance	Standard	Standard
Database Maintenance
Remote Monitoring
CreoView Publishing
Windchill/Creo Integration Support
Windchill Upgrade
Replication Server Maintenance
ThingWorx Navigate Oversight
ThingWorx Platform or 3rd Party Application Support
Direct End-User Technical Support, CAD Mentoring, or Windchill Mentoring

Recommendations
SILVER
Number of Users	Under 100 Users
Number of Servers	Up to 2 Servers
Number of Locations	Single Site
Number of Windchill Admins	1 WC Admin
Modules Deployed?	No Integrated or Special Modules Deployed

Exclusions
SILVER
Exclusions Include:	Navigate, ThingWorx, EAC Apps, Project Manager, Included Upgrades, User Mentoring

Additional Options Available
SILVER
Rehost Windchill
Workflow Administration Guidance
Database Maintenance
Remote Monitoring
CreoView Publishing
Windchill/Creo Integration Support
Windchill Upgrade
Replication Server Maintenance
ThingWorx Navigate Oversight
ThingWorx Platform or 3rd Party Application Support
Direct End-User Technical Support, CAD Mentoring, or Windchill Mentoring

Recommendations
GOLD
Number of Users	100-200 Users
Number of Servers	3 Servers
Number of Locations	2 Locations
Number of Windchill Admins	2 WC Admins
Modules Deployed?	Navigate, Arbortext, or Multi-Site Replication Modules Deployed

Exclusions
GOLD
Exclusions Include:	Integration to Customer Ticket System, Product Server Deployment Assist, DB Space Management

Additional Options Available
GOLD
Rehost Windchill	Standard
Workflow Administration Guidance	Standard
Database Maintenance
Remote Monitoring
CreoView Publishing
Windchill/Creo Integration Support
Windchill Upgrade
Replication Server Maintenance
ThingWorx Navigate Oversight
ThingWorx Platform or 3rd Party Application Support
Direct End-User Technical Support, CAD Mentoring, or Windchill Mentoring

Recommendations
PLATINUM
Number of Users	Over 200 Users
Number of Servers	Over 3 Servers
Number of Locations	Over 2 Locations
Number of Windchill Admins	Over 2 WC Admins
Modules Deployed?	Multiple Modules Deployed of Navigate, Arbortext, Multi-Site Replication

Exclusions
PLATINUM
Exclusions Include:	Modification of Custom Windchill Code, ‘Included’ ThingWorx Alliance

Additional Options Available
PLATINUM
Rehost Windchill	Standard
Workflow Administration Guidance	Standard
Database Maintenance
Remote Monitoring
CreoView Publishing
Windchill/Creo Integration Support
Windchill Upgrade
Replication Server Maintenance
ThingWorx Navigate Oversight
ThingWorx Platform or 3rd Party Application Support
Direct End-User Technical Support, CAD Mentoring, or Windchill Mentoring

You have the ability to select from the available options from the list below to enhance the Alliance Package that is right for you. The checkmarks in the table signify optional items that may be added at an additional fixed cost pricing in qualifying accounts and environments.

Jerry Held

GSI Group

We feel we have a partner in EAC, not just a consultant. EAC has learned our business and current processes and made recommendations for improvement where necessary. GSI Group is very satisfied with the services EAC has provided.

The Vehicle Service

The Alliance program from EAC has enabled us to maintain a stable Windchill PDMLink environment with a high level of uptime. There has only been a couple of times when we needed help, during those times they responded quickly and were up and running within no time. They are a team of technically competent professionals and are easy to work with.

Myron Pundt

VP of Engineering, ALM Positioners

When we started down the road with EAC looking at Windchill, our goal was to streamline the process so we could get automatic loads into our ERP system. EAC was instrumental in driving us to the right solution.

Brian Paulin

President Engine Power, Inc.

EAC has defiantly impacted our growing abilities. As we gain production we need to be more efficient. EAC has allowed us to do that by tracking our products easier. Before, we were using folders to track them manually. We’d lose control, somebody would modify it, and you wouldn’t know. EAC has allowed us to really dive in and keep track of that to reduce the amount of people required to handle that much information.

Jim K

Engineer, FlexMation

A report within 24 hours! There’s no question about EAC’s expertise and dedication to their customers.

See All Reviews

FREQUENTLY ASKED QUESTIONS

Below you’ll find answers to our most commonly asked questions.

You can count on personalized support around the clock by email, live chat, or by joining a live webinar.

Doesn’t my PTC maintenance agreement include similar Windchill services?

No. Your PTC maintenance agreement covers Windchill updates to software you have purchased and technical support for problems that require resolution. It does not include the services necessary to update, upgrade, and maintain your Windchill system.

What are some benefits of using the EAC Alliance Program?

One of the core benefits the EAC Alliance Program provides is the ability to ensure high availability and performance from taking a proactive approach to maintaining your Windchill system. Complete regular system maintenance and software updates to better leverage your PTC investment. You can eliminate the need to hire a staff of Windchill Administration experts with our EAC expert consultants. We have years of experience and complete these activities on a daily, weekly, and monthly basis for Alliance Program customers.

Why do I need regular maintenance on my PTC Windchill system?

Critical systems like Windchill PLM must be available to users. Regular maintenance prevents system outages that can be costly. We recommend completing regular, preventative maintenance to identify and resolve issues before they cause performance problems or service interruptions.

Is EAC able to support my Windchill system globally?

Yes. We are part of the PTC Strategic Partner network giving us access to many additional resources overseas. We call on these partners to help with implementation, training, and support services local to international facilities.

Can EAC provide 24/7 Windchill Support?

Yes. EAC customers have access to our support case submission system. Windchill users can then log cases at any time. Any emergency Windchill support (as noted by the priority level assigned to a case) will notify our team immediately. International support is available as specified in your Alliance Program agreement. If an issue overseas occurs, EAC will coordinate with a local PTC partner to resolve the problem asap.

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