FORMLABS PRODUCTS & SERVICES SUPPORT
EAC offers the industry leading Formlabs printers and consumables. We have a team dedicated to the sale, support, and service of Formlabs printers. They are focused on helping our customer achieve fast time to value of their printing tool and ensure it stays fully functional to support their daily use. If you have one printer or many, we’re here to help you reach your full 3D printing capability so you can stay focused on more important aspects of your business.
THE SERVICE TEAM
Our Additive Manufacturing Specialists are experts in many facets of the 3D printing industry. They are also specialized in understanding your unique workflows and are able to support you in your digital transformation.
HOW WE CAN HELP
Customized Tips & Tricks
We’re committed to get you back to business as quickly as possible. Our customers can call or email our Service Team and will receive priority support.
Reduce Bottlenecks, Increase Production
We can help you with replacement parts, printer troubleshooting, resin refills, and so much more.
Customized Tips & Tricks
Our experts can help you get started with aspects such as pre-print preparation, maintenance, post-processing, and materials. You have peace of mind knowing that we’re there to help every step of the way.
FREQUENTLY ASKED QUESTIONS
Below you’ll find answers to our most commonly asked questions.
You can count on personalized support around the clock by email, live chat, or by joining a live webinar.
Why can’t I use third-party resins or custom materials on the Form 3/Form 3B?
Without the proper settings, third-party resins are likely to fail when being used in a Form 3/Form 3B printer.
Is there a warranty offered with the purchase of a printer?
We offer several warranty packages based on the printer and your specific needs. Please reach out to our team for more information.
How do I update my firmware?
To check the firmware version on your Formlabs device:
- Open PreForm and click File > Printers from the menu bar.
- Select a machine from the Printer List to display the firmware version.
- Select Update
If you come across any errors, please reach out to our Service Team for help.
What are the system requirements to run PreForm?
PreForm requires Windows 7 and higher or macOS (10.12) and higher.
Can I leave parts in the printer after they finish?
Yes, Formlabs SLA printers have an orange cover that blocks UV light, so you can leave parts in the printer with the cover closed to protect them.