EAC WINDCHILL ALLIANCE PROGRAM
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EXPERT WINDCHILL SYSTEM ADMINISTRATION
The EAC Alliance Program is designed to provide on-going technical support, business process consulting, and adoption services on a monthly basis. Multiple levels of support are available to suit your organization’s specific needs. EAC’s Alliance Program is available in three tiers.
STANDARD CONTENT
- WC Application Management
- Administration Support
RECOMMENDATIONS
- Under 100 users
- Up to 2 Servers
- Single Site
- 1 WC Admin
- No Integrated or Special Modules Deployed
EXCLUSIONS
Navigate, ThingWorx, EAC Apps, Project Manager, Included Upgrades, User Mentoring
STANDARD CONTENT
- Expanded SILVER +
- Business Process Consulting
RECOMMENDATIONS
- 100-200 Users
- 3 Servers
- 2 Locations
- 2 WC Admins
- Navigate, Arbortext, or Multi-Site Replication Modules Deployed
EXCLUSIONS
Integration to Customer Ticket System, Product Server Deployment Assist, DB Space Management
STANDARD CONTENT
- Expanded GOLD +
- System & PLM Oversight Support
RECOMMENDATIONS
- Over 200 users
- Over 3 Servers
- Over 2 Locations
- Over 2 WC Admins
- Multiple Modules Deployed of Navigate, Multi-Site Replication
EXCLUSIONS
Modification of Custom Windchill Code, ‘included’ ThingWorx Alliance
SILVER | GOLD | PLATINUM |
| STANDARD PRODUCT TIERS & ADDITIONAL OPTIONS | SILVER | GOLD | PLATINUM | |
| Rehost Windchill | Standard | Standard | ||
| Workflow Administration Guidance | Standard | Standard | ||
| Database Mantenance | ||||
| CreoView Publishing | ||||
| Windchill/Creo Integration Support | ||||
| Windchill Upgrade | ||||
| Replication Server Maintenance | ||||
| ThingWorx Navigate Oversight | ||||
| ThingWorx Navigate Maintenance | ||||
| ThingWorx Platform or 3rd Party Application Support | ||||
| Direct End-User Technical Support, CAD Mentoring, or Windchill Mentoring | ||||
| STANDARD PRODUCT TIERS & ADDITIONAL OPTIONS | |
| Rehost Windchill | |
| Workflow Administration Guidance | |
| Database Mantenance | |
| CreoView Publishing | |
| Windchill/Creo Integration Support | |
| Windchill Upgrade | |
| Replication Server Maintenance | |
| ThingWorx Navigate Oversight | |
| ThingWorx Navigate Maintenance | |
| ThingWorx Platform or 3rd Party Application Support | |
| Direct End-User Technical Support, CAD Mentoring, or Windchill Mentoring | |
| STANDARD PRODUCT TIERS & ADDITIONAL OPTIONS | |
| Rehost Windchill | Standard |
| Workflow Administration Guidance | Standard |
| Database Mantenance | |
| CreoView Publishing | |
| Windchill/Creo Integration Support | |
| Windchill Upgrade | |
| Replication Server Maintenance | |
| ThingWorx Navigate Oversight | |
| ThingWorx Navigate Maintenance | |
| ThingWorx Platform or 3rd Party Application Support | |
| Direct End-User Technical Support, CAD Mentoring, or Windchill Mentoring | |
| STANDARD PRODUCT TIERS & ADDITIONAL OPTIONS | |
| Rehost Windchill | Standard |
| Workflow Administration Guidance | Standard |
| Database Mantenance | |
| CreoView Publishing | |
| Windchill/Creo Integration Support | |
| Windchill Upgrade | |
| Replication Server Maintenance | |
| ThingWorx Navigate Oversight | |
| ThingWorx Navigate Maintenance | |
| ThingWorx Platform or 3rd Party Application Support | |
| Direct End-User Technical Support, CAD Mentoring, or Windchill Mentoring | |
THE BENEFITS TO YOU
A STABLE PLM ENVIRONMENT WITH MORE UP-TIME & GREATER PRODUCTIVITY
FASTER SYSTEM PERFORMANCE WITH PROCESS AND SYSTEM PRODUCTIVITY
CONTINUOUS IMPROVEMENTS WITH THE LATEST SOFTWARE UPDATES
LOWER COST OF UP-KEEP
