Renewals Resource Center
Resources that Support Your Success
From expert support to partner enablement, we provide the resources your teams rely on to work confidently and efficiently
Policy Updates You Should Know
As our systems, pricing structures, and partner programs evolve, it’s important that your renewal process stays smooth and predictable. Below you’ll find the most recent updates designed to keep your organization informed and prepared.
New Payment & Contract Policies – As of 10/2025
Recent updates to payment terms and contract requirements are now in effect. These changes help ensure consistent processing, reduce administrative delays, and align with PTC’s updated procedures.
You’ll find details on:
- Updated payment timelines & accepted payment methods
- Requirements for submitting PO documentation
- Terms affecting renewals and mid-term adjustments
- Changes driven by PTC communication and contract modernization
Need Help or Have Questions?
We’re here to ensure your renewal is fast, clear, and aligned with your organization’s goals. Whether you’re reviewing contract changes, adjusting license counts, or validating payment policies we’ve got you covered.
FREQUENTLY ASKED QUESTIONS
Below you’ll find answers to our most commonly asked questions.
You can count on personalized support around the clock by email, live chat, or by joining a live webinar.
How should I contact EAC Support?
Your PTC Gold Support includes Software Support, eSupport & Assisted Support services with the latest features like Proactive Support Services, a personalized ePortal, and social support using community experience.
Need Help?
Support Services:
Contact support at 888-225-7579 x 5, submit an EAC Support Case, or email support@eacpds.com.
Support Sales:
Email your team at customersuccess@eacpds.com
How do I submit a renewal payment?
Software Customers:
To help ensure uninterrupted access to your software, all renewal payments are due no later than 15 days before the renewal date. This schedule aligns with PTC requirements and helps keep your services running smoothly without any delays.
If opting for a multi-year contract on your renewal, a purchase order (PO) is required for the full amount and term. Annual invoices will be paid with net 30 terms.
Alliance Customers:
Alliance (Managed Service) renewals require a purchase order (PO) covering the full renewal term. At your next renewal, you may notice a one-time shift where one month’s payment is collected earlier. This adjustment aligns billing with improved accounting practices. As a result, payment for both the current and upcoming month will be due at the start of your new contract term.
Why does subscription pricing go up every year?
PTC regularly reviews our pricing to ensure we are competitively priced for the services we provide. PTC continuously innovates and invests in the software solutions our customers rely on every day to create value for their business.
Can changes be made to my perpetual renewal contract?
Perpetual software renewals do not allow for license reductions at the time of annual renewal. As PTC operates on a subscription-based model, customers may also see higher annual price increases when renewing perpetual support contracts.
What options do I have for the term of my subscription renewal?
The initial term of an order must be a minimum of one year and may extend up to three years. Amendment (new order) terms may have a non-standard duration in order to align with, or co-term to, the underlying contract.
If you have multiple contracts and would like to co-term those for easier license management, please work with your Software Support Rep to co-term your current contracts at time of renewal.
Do I have the option to cancel/terminate my licenses during an active contract?
Once a renewal has been received and processed, the contract is considered finalized and cannot be canceled or modified. This includes changes to licenses, contract terms, or pricing.
If you are considering cancellation, please notify your Software Support Representative at least 15 days before your renewal contract end date so we can assist you before the renewal is finalized.
