Renewals Resource Center
Your next level of productivity awaits. Renew Today!
Stay ahead of your software, support, and operational needs. Renew now to ensure your teams remain productive, protected, and fully supported.
Policy Updates You Should Know
As our systems, pricing structures, and partner programs evolve, it’s important that your renewal process stays smooth and predictable. Below you’ll find the most recent updates designed to keep your organization informed and prepared.
New Payment & Contract Policies – As of 10/2025
Recent updates to payment terms and contract requirements are now in effect. These changes help ensure consistent processing, reduce administrative delays, and align with PTC’s updated procedures.
You’ll find details on:
- Updated payment timelines & accepted payment methods
- Requirements for submitting PO documentation
- Terms affecting renewals and mid-term adjustments
- Changes driven by PTC communication and contract modernization
Need Help or Have Questions?
We’re here to ensure your renewal is fast, clear, and aligned with your organization’s goals. Whether you’re reviewing contract changes, adjusting license counts, or validating payment policies we’ve got you covered.
FREQUENTLY ASKED QUESTIONS
Below you’ll find answers to our most commonly asked questions.
You can count on personalized support around the clock by email, live chat, or by joining a live webinar.
How do I submit a renewal request?
Simply click the renewal button above or reach out directly to your Account Manager. We can help confirm license counts, support tiers, and pricing.
Can I update or adjust license quantities before renewing?
Yes, our team will walk you through the correct process to increase, decrease, or rebalance your licenses before your contract renews.
Where do I go if I’m experiencing a technical issue?
If you are an existing customer and need support related to installation, configuration, or system behavior:
Support Case Submission: ➜ Create a Case
What if I need updated documentation or contract details?
Our Orders Team can provide version-specific policy documentation, updated terms, and any PTC-driven changes that affect your agreement.
