Product development teams today face mounting pressure. Products are more complex. Timelines are tighter. Quality and compliance expectations are higher than ever. And while organizations invest heavily in tools, processes, and transformation initiatives, many still struggle to see meaningful improvement. This is often because teams are trying to fix problems they don’t fully understand.

That’s where a product development assessment comes in. Rather than jumping straight into new tools or large-scale change, assessments provide a structured way to understand current-state performance, identify root causes, and prioritize improvement efforts.

In this blog, we’ll explore what a product development assessment is, the types EAC offers, how outcomes differ with and without an assessment and other important assessment differentiators. Ultimately, we’re here to help you select the right product development assessment.

What Is a Product Development Assessment?

A product development assessment is a structured evaluation of how an organization designs, develops, and delivers products. It examines the intersection of people, processes, tools, and data across the product lifecycle.

Importantly, an assessment is not about creating documentation for its own sake. It’s about turning activity into insight, moving beyond surface-level symptoms to understand what’s really driving delays, rework, risk, or inefficiency.

Where ad hoc reviews often generate opinions, assessments are designed to create shared clarity and actionable direction.

What an Assessment Typically Evaluates

While scope varies by organization, most product development assessments examine areas such as:

Together, these insights help organizations understand not just what is happening, but why.

When Organizations Benefit Most from an Assessment

Assessments are especially valuable:

In these moments, clarity matters more than speed.

Types of Product Development Assessments EAC Offers

EAC offers multiple assessment approaches designed to meet organizations where they are, each focused on delivering insight, not just analysis. Our breakdown below should help you better understand what they offer and help you select the right product development assessment option.

Functional Group Assessment

A Functional Group Assessment focuses on the effectiveness of a specific team or discipline (for example, engineering, quality, or manufacturing).

At a high level, it helps organizations:

This type of assessment is often used when challenges appear localized but may have broader downstream impact.
Learn more about the Functional Group Assessment

Product Development System Assessment

A Product Development System Assessment takes a broader, end-to-end view of how products move from concept to release.

It evaluates:

This approach is well suited for organizations looking to improve overall system performance rather than isolated pain points.
Learn more about the Product Development System Assessment

With an Assessment vs Without an Assessment

Without an Assessment

When organizations skip an assessment, improvement efforts are often driven by:

The result is a higher risk of disruption without a clear way to measure whether things are actually getting better.

With an Assessment

Organizations that begin with an assessment gain:

Change vs Improvement

The key difference is mindset. Change introduces motion. Improvement delivers results. Assessment-led initiatives tend to produce more predictable outcomes because they’re grounded in reality, not assumptions.

DIY Assessments vs EAC-Led Assessments

The Appeal of DIY Assessments

Many organizations attempt internal assessments first, and for good reason:

DIY approaches often feel like a logical starting point.

Common Limitations of DIY Approaches

However, internal assessments frequently struggle with:

Without structure, insight can stall.

The Value of an External, Structured Assessment

An EAC-led assessment brings:

The goal isn’t to replace internal expertise. It’s to amplify it.

EAC Assessments vs Traditional Consulting

The Traditional Consulting Model (High Level)

Traditional consulting engagements are often:

While they can offer strategic insight, execution and sustainability can be challenging.

EAC’s Assessment-Based Approach

EAC’s model is:

The emphasis is on clarity, alignment, and real-world applicability.

Why the Assessment Model Matters

This approach enables:

How to Determine If Your Organization Is Ready for an Assessment

Organizations are typically ready for an assessment when:

An assessment is not a commitment to massive change. It’s a way to make smarter decisions about if, when, and where to improve.

Clarity Before Change

The right product development assessment creates clarity before action. It aligns stakeholders, surfaces root causes, and builds confidence that improvement efforts are focused where they matter most.

Before investing in tools, reorganizations, or large-scale transformations, taking the time to assess your current state can be the difference between change and real improvement.

Is Your Organization Ready for a Product Development Assessment? Use our checklist to find out.

Windchill is a mission-critical enterprise system with multiple components and touch points across an entire enterprise. Because of this complexity, you might recognize the need for Windchill Managed Services. EAC has created a managed services program for your Windchill system: the EAC Alliance Program. The Alliance Program provides PTC Windchill managed services such as Windchill administration and support.

Our team of expert system administrators help improve system performance, optimize server and license configurations, and maintain a stable PLM environment for your organization. Looking to understand what we deliver? Below are some frequently asked questions.

Frequently asked questions around Windchill Administration

When manufacturing and engineering leaders evaluate their PLM strategy, they have a lot of critical questions. Decision-makers need clear answers on what Windchill administration involves, when they should consider outsourcing, and what risks unmanaged environments pose. Below we provide focused answers to frequently asked questions to help you evaluate whether a Windchill managed services program is right for your organization.

What does Windchill administration involve and why is it important?

Windchill administration encompasses the full set of tasks required to keep your PLM system healthy, secure and aligned with organizational processes—such as user and license management, system configuration, performance tuning, and lifecycle/workflow definitions. Effective administration ensures data integrity, minimizes downtime, and keeps product data flowing smoothly across engineering, manufacturing and service operations. For example, administrators will manage user access, define roles/teams, configure workflows, administer object types and versioning, and monitor system logs to identify issues before they escalate.

Without dedicated administration, companies risk slow performance, inconsistent processes, and lost productivity—making this role foundational for any serious Windchill deployment.

When should a company consider outsourcing Windchill administration instead of managing it in-house?

Outsourcing Windchill administration makes sense when internal resources are limited, the system has become complex, or you want access to specialist expertise without hiring full-time staff. Many companies turn to managed services when they lack sufficient Windchill-specific knowledge in-house, or when maintaining uptime, performance, patching and monitoring become too burdensome for their IT/engineering teams. According to recent program data, partnering with a managed services provider can deliver high-availability environments and relieve internal teams to focus on strategic PLM usage rather than just maintenance.

If your Windchill system is integral to product development and you can’t afford extended downtime or degradation in performance, outsourcing can be the smarter and more scalable choice.

What are the typical risks of poorly managed Windchill environments?

When Windchill systems are under-managed, organizations face risks such as unplanned downtime, degraded system performance, data inconsistency, version misalignment, and security vulnerabilities from delayed patching. These issues can slow engineering workflows, hamper collaboration between teams, increase support costs, and even result in compliance or audit failures if product data is uncontrolled. For instance, if workflows or lifecycles aren’t properly configured, teams may inadvertently work on the wrong version of a part or document—leading to errors that propagate downstream. In highly regulated or competitive manufacturing sectors, these problems compromise innovation speed and product quality, making adequate administration essential rather than optional.

What types of administrative tasks are included in a Windchill managed services program (patching, system tuning, replication, license optimization)?

A Windchill managed services program typically includes proactive system tasks such as regular patching and updates, server and application performance tuning, license usage tracking and optimization, data cleanup, replication site management, CAD worker configuration and environment monitoring. For example, administrators will monitor system logs for error patterns, manage replication sites to support multiple locations or disaster recovery, and alert you when license groups or worker scripts need attention. Additionally, managed service offerings may include scheduled health checks, junior to expert support tiers, shared service dashboards and continuous improvement planning so your Windchill environment evolves rather than stagnates. Outsourcing these tasks ensures consistent support for your PLM environment and often delivers performance gains and uptime improvements beyond what internal teams achieve alone.

What can customers expect from our Windchill managed services?

Here’s what customer’s see with our Windchill Managed Services and what you can expect.

Windchill Managed Services Percent of Uptime

95.1% of our EAC Alliance Program customers achieve 100% Windchill uptime. Our customers that do not have 100% Windchill uptime still maintain over 99% availability.  This is an overall average of 99.95% or more uptime.

Windchill Managed Services Predictive Maintenance

Our Alliance program executes planned (weekly, monthly, etc) Windchill maintenance.  Predictive maintenance is more efficient and the preferred approach to system maintenance. Roughly 1/4 of Alliance customers choose to implement PTC System Monitor (PSM) as a way to bolster EAC’s already rigorous proactive maintenance.

Speed/Performance of Windchill with Managed Services

100% of EAC’s Alliance Program customers see an improvement in the speed and performance of their Windchill system.  Out of the box, Windchill leaves a lot of room for performance tuning and server optimization. Our EAC Alliance Program Team are skilled in analyzing  and optimizing system resources to suit your individual needs

Windchill Managed Services Security/Patches

100% of our EAC Alliance customers receive (or are notified) of patches.  This way you can be assured that your system is running with maximum security at all times. 

Next Steps: Optimize Your Windchill System with Confidence

Your Windchill system is the backbone of your product development process. Don’t let preventable performance or maintenance issues slow down your innovation. Whether your team needs help managing system uptime, planning proactive maintenance, or optimizing your PLM environment for scalability, EAC Product Development Solutions is here to help.

Our Windchill Managed Services give you direct access to certified PLM experts who monitor, maintain, and continually optimize your environment, so your engineers can stay focused on product design, not system administration.

If you’re ready to improve your system’s reliability, performance, and ROI, connect with us to help your organization achieve:

In today’s world, sustainability is not just a buzzword—it is a business imperative. Conducting a sustainability assessment of your manufactured products through economically sound processes that minimize negative environmental impacts is crucial. Here is why:

Environmental Protection

Safeguarding our planet for future generations is one of the most compelling reasons to conduct a sustainability assessment. By evaluating your company’s environmental footprint, you can identify areas where you can reduce waste, lower emissions, and conserve natural resources. This helps protect ecosystems and also ensures that future generations can enjoy a healthy and sustainable environment.

Regulatory Compliance

Staying ahead of ever-evolving regulations is another critical aspect. Governments around the globe are increasingly implementing stringent environmental laws and regulations. The U.K. has been one of the industry leaders in changing their sustainability standards with many following suit around the world. A thorough sustainability assessment helps you understand and comply with the regulations in your area, avoiding potential fines and legal issues. It also positions your company as a responsible corporate citizen, which can be beneficial in negotiations and partnerships.

Economic Efficiency

Reducing costs and improving resource efficiency are direct benefits of a sustainability assessment. You can implement changes that reduce energy consumption, minimize waste, and optimize resource use by identifying inefficiencies in your production processes. This not only lowers operational costs but also enhances your bottom line, making your business more economically sustainable.

Consumer Demand

Meeting the growing demand for sustainable products is essential in today’s market. Consumers are increasingly aware of the environmental impact of their purchases and prefer to buy from companies that prioritize sustainability. A sustainability assessment helps you align your products with consumer expectations, enhancing your brand’s reputation and customer loyalty.

Innovation and Competitiveness

Driving innovation and staying competitive is crucial for long-term success. Sustainability assessments often reveal opportunities for innovation, such as developing new, eco-friendly products or adopting innovative technologies that reduce environmental impact. By staying ahead of the curve, you can differentiate your company from competitors and capture new market opportunities.

Risk Management

Mitigating risks and enhancing business resilience are vital for navigating the uncertainties of the modern business landscape. Environmental risks, such as resource scarcity and climate change, can have significant impacts on your operations. A sustainability assessment helps you identify and address these risks proactively, ensuring that your business remains resilient and adaptable in the face of challenges.

Sustainability assessments are not just about minimizing environmental impact—they are about creating a comprehensive approach to business that considers economic efficiency, regulatory compliance, consumer demand, innovation, and risk management. By conducting a comprehensive sustainability assessment, your company can enhance its reputation, drive innovation, and ensure long-term success and resilience.

Investing in sustainability is investing in the future. Start your sustainability assessment today and take the first step towards a more sustainable and prosperous tomorrow.

THE PEOPLE WHO POWER DIGITAL TRANSFORMATION AT LIVEWORX 2023

Minneapolis, MN, U.S.A – 2023 EAC Product Development Solutions, an award-winning PTC Solutions Partner and Global Services Provider, returns to Boston May 15-18 for LiveWorx 2023 with seven presentations covering today’s most impactful solutions in the manufacturing space.

EAC partners with companies to help them navigate their digital transformation journey by providing extensive capabilities that span the entirety of the manufacturing process, including solutions such as Computer-Aided Design (CAD), Simulation, Additive Manufacturing, Product Lifecycle Management (PLM), the Industrial Internet of Things (IIoT), Augmented Reality (AR) and more.

“We are excited to be a part of LiveWorx 2023 and to have the opportunity to showcase our latest technology solutions,” said EAC’s Chris Woerther, VP of Business Development. Our team of experts is looking forward to connecting with attendees and sharing how our solutions can help businesses succeed in the digital age.

LiveWorx 2023, the world’s premier digital transformation conference, brings together innovators, forward-thinkers, and experts to explore the latest technologies in digital transformation. EAC provides the essential services, support, and strategic expertise that manufacturing companies need to extract the maximum value from technology investments.

As such, EAC has been selected to present seven sessions at LiveWorx 2023:

[AR1088B] – Creo Illustrate for AR Developers

Monday, May 15 2:15 PM – 2:45 PM EDT | Breakout Session 102 B

Clay Helberg, EAC Solution Architect, will provide insights into Creo Illustrate, a powerful tool for creating engaging augmented reality (AR) content, and the key insights you should know to get the best use for authoring.

[PL1842B] – Minimum Windchill Implementation to Achieve Significant ROI

Monday, May 15 3:10 PM – 3:40 PM EDT | Breakout Session 105

During this session, Chris Woerther, EAC Vice President of Business Development, will present how to achieve strong ROI by expanding Windchill usage to other departments and the shop floor to share product data and create a closed-loop change process with minimum implementation. 

[AR18431] – AR and Expert Capture – How Easy it Can Really Be to Get Strong ROI

Tuesday, May 16 8:15 AM – 8:30 AM EDT | IgniteTalX Stage 1

Todd Liebenow, EAC Senior Application Engineer, will discuss the significance of Augmented Reality in capturing, standardizing, and sharing workforce knowledge, including how it improves efficiency and speeds up onboarding and training for new employees. 

[CA1179B] – Why Model-Based Definition?

Tuesday, May 16 2:50 PM – 3:20 PM EDT | Breakout Session 205 A 

During this presentation, Stephen Pralle, EAC Application Engineer, will explain what model-based definition is, why it is beneficial, and how to implement this strategy into the product development process. 

[PL18451] – Assessing Your Business Practices to Find Optimization Opportunities

Wednesday, May 17 8:15AM – 8:30AM EDT | IgniteTalX Stage 2

Scott Dufresne, EAC Business Development Manager, will discuss the significant business benefits assessments achieve and how they identify areas of improvement in design, management, operations, and service sectors. 

[CA11801] – Rapids Prototyping Made Simple with Creo Additive Manufacturing

Wednesday, May 17 2:45 PM – 3:00 PM EDT | IgniteTalX Silent Stage 

Stephen Pralle, EAC Applications Engineer, will present the power of Creo and Additive Manufacturing together for earlier design success that enables faster time-to-market. 

[CA1181I] – Simulation-Driven Design with Creo Simulation Live

Thursday, May 18 10:15 AM – 10:30 AM EDT | IgniteTalX Silent Stage 

Stephen Pralle, EAC Application Engineer, will showcase the powerful capabilities of PTC’s Creo Simulation Live (CSL) to easily leverage simulation earlier in the design process with real-time feedback to save time and boost innovation. 

Attendees will have the chance to speak with EAC industry experts and leaders to explore the best-fit solutions to drive business growth and achieve their strategic goals. 

Check out our Digital Transformation blog featured on the PTC LiveWorx page:

EAC will be available throughout the conference at Booth No. 700. 

Liveworx is happening at the Boston Convention and Exhibition Center on May 15-18, 2023. To plan your agenda and attend EAC’s live sessions, visit www.liveworx.com. 

For more information about EAC Product Development Solutions, visit www.eacpds.com. 

Media Contacts

PTC Senior Director, Global Corporate Communications 

Greg Payne – gpayne@ptc.com