Technical Publication Services
Delivering Technical Publications
Service documentation and product manuals play a critical role in customer satisfaction, compliance, and operational efficiency. Unfortunately, outdated processes, inconsistent formats, and manual updates slow teams down and increase the risk of errors.
EAC’s Technical Publication Services empower your organization to create intelligent, dynamic, and easily updated documentation. Using leading tools like PTC Arbortext, Creo Illustrate and structured content strategies, we help you transition from static PDFs to interactive, data-driven publications that stay synchronized with your product’s lifecycle from design to maintenance.
Challenges Our Technical Publication Services Solve
Organizations of all sizes can face the following challenges with technical publication:
- Long update cycles for service manuals and product documentation
- Inconsistent document formats across products and regions
- Duplicate or disconnected content leading to errors
- Outdated publication processes that can’t keep up with product changes
- Managing translations can greatly increase costs
- Service teams forced to improvise due to unclear or inaccurate instructions
Benefits of EAC Technical Publication Services
Partnering with EAC, you gain more than documentation support. You gain a streamlined, digital-first publication process that connects your engineering data to customer-facing content.
Reduce Update Time: Automate revisions and eliminate redundant work.
Increase Accuracy: Keep documentation aligned with the latest CAD and PLM data.
Lower Translation Costs: Create modular, reusable content that reduces localization overhead.
Enhance Service Efficiency: Deliver accurate, easy-to-follow manuals that improve first-time fix rates.
Enable Digital Transformation: Move from static PDFs to interactive, connected publications.
Key Features of Our Technical Publication Services
Dynamic data in the intelligent product lifecycle ensures end-to-end consistency by using CAD data and existing bills of materials from engineering to create and maintain reusable content components, automatically keeping them up-to-date across multiple audiences and formats. The combination of Windchill Service Information Manager, Windchill Service Parts, and Arbortext brings together an unmatched, world-class solution.
EAC’s team of technical authors, illustrators, and PLM experts combine domain knowledge with modern authoring technology to improve your entire documentation lifecycle.
Our Services Include:
- Authoring & Content Development: Structured XML-based authoring for compliance and reuse.
- 3D & 2D Illustrations: Integration with Creo Illustrate and Arbortext IsoDraw for accurate visual content.
- Translation & Localization Support: Manage multilingual publishing efficiently and cost-effectively.
- Legacy Content Conversion: Migrate static documents into structured XML or SGML formats.
- Automated Publishing Workflows: Deploy to print, mobile, or web from a single source of truth.
- PLM & CAD Integration: Link directly with PTC Windchill and Creo to ensure up-to-date, traceable content.
- Training & Mentoring: Empower your team to maintain and scale your technical publications in-house.
- Automated Parts List Generation from CAD: Generate accurate parts lists directly from CAD data. No manual authoring required.
Use Cases for Technical Publication Services
Streamlining Service Manual Updates:
Reduce edits to automate updates when engineering data changes.
Accelerating Time-to-Publish:
Speed up revision cycles by managing content to facilitate information reuse, streamline change management, and enable review processes.
Modernizing Technical Communication:
Adopt structured authoring and digital delivery formats to align with your organization’s digital transformation strategy.
Ready to Modernize Your Technical Publications?
Stop wasting time and resources managing outdated documentation.
EAC’s Technical Publication Services give you the structure, tools, and expertise to deliver accurate, efficient, and digital-first publications that scale with your business.
Let’s turn your technical content into a competitive advantage.
