Business Operations Specialist

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    • POSITION Overview

    The Business Operations Specialist plays a critical role in ensuring operational excellence and seamless customer experiences. This individual is responsible for managing the processing and fulfillment of software, service, and training orders. Ensure accuracy and compliance with internal policies. In addition to order management, the role involves maintaining and updating customer accounts, supporting billing and subscription operations. In this role you will cross-functionally resolve issues and streamline processes.

    POSITION OVERVIEW – The position is hybrid located in Minneapolis, MN and must be able to work in a hybrid capacity upon hire.

    Department

    Finance

    Reports To

    Business Operations Manager

    EAC Contact

    EAC Human Resources

    Location

    Minneapolis, MN

    Responsibilities

    Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

    Order and Contract Management (Primary Focus)

    • Review and process incoming customer orders for accuracy, completeness, and compliance with Sales and Finance guidelines.
    • Consult with Sales on nonstandard deal structures, pricing models, and contract terms.
    • Audit customer contracts and ensure billing systems accurately reflect all contract terms.
    • Participate in resolving complex order issues in partnership with management.
    • Ensure timely and accurate invoices for recurring and usage-based billing models.
    • Maintain high data integrity across CRM systems.

     

    Finance Operations & Miscellaneous

    • Conduct credit evaluations for new and prospective customers.
    • Set up, provision, and manage customer accounts in billing and CRM systems.
    • Identify and implement improvements to operational workflows and system automation.
    • Support internal audits and compliance initiatives related to contracts, billing practices, and customer data management.
    • Assist with Accounts Receivable functions as requested.
    • Assist with financial review and special projects as needed.
    • Perform other duties as assigned based on company needs.

    Qualifications

    An equivalent combination of education, training and experience will be considered.

     

    Education and Experience

    • High school diploma or equivalent required; associate’s degree or higher preferred.
    • Minimum of 2 years of experience in a business operations or administrative role, preferably in a SaaS or IT-related environment.

    Technical Skills

    • Proficiency in Microsoft Word, Excel, and Outlook.
    • Experience with tools such as Salesforce, NetSuite, and Adaptive is strongly preferred.
    • Comfortable working with SaaS billing, CRM, and data reporting tools.

    Core Competencies

    • Excellent organizational skills with a strong attention to detail and accuracy.
    • Demonstrated ability to work independently, resolve issues, and escalate appropriately when needed.
    • Analytical thinking and experience creating or interpreting custom reports.
    • Ability to coordinate across multiple departments and manage time-sensitive workflows.
    • Must have excellent verbal, written, and interpersonal communication skills.
    • Must possess good organizational skills, be able to work independently with focus and discipline to achieve the customer and company goals.
    • Ability to perform consistently with high collaboration and output.

    Work Environment

    Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

    • Ability to work in a remote environment or in-office.
    • Exposed to moderate noise levels.

    Physical Abilities

    Physical abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

    • Light sedentary office work.
    • Ability to travel to sites throughout North America as needed.
    • Some overnight travel may be required.

     

    EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

    Yes I am Interested! – If you are interested in this position, please submit your contact information along with your resume and the HR Representative will be in contact with you. The annual salary for this 40+ hours per week, salaried exempt position is $58,000. This is a hybrid position in Minneapolis, MN and applicant must be able to work in a hybrid position upon starting date.