Department

Customer Success

Reports To

Director of PDSS Delivery

EAC Contact

EAC Human Resources

Location

Remote

Responsibilities

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Technical Leadership & Collaboration
  • Lead customer teams by fostering collaboration across departments, sharing knowledge, and providing strong technical leadership throughout the solution lifecycle.
  • Act as a trusted advisor to both internal teams and external clients, leveraging subject matter expertise to design and implement innovative PLM solutions that drive customer success.
  • Guide and coordinate cross-functional teams during project execution, ensuring alignment, timely delivery, and achievement of defined outcomes.

  Solution Design & Architecture

  • Design comprehensive PLM solution strategies, including system architecture, hardware, and software components, tailored to meet customer-specific goals and environments.
  • Identify and analyze customer challenges, translating business needs into clear technical requirements and scalable solutions.
  • Collaborate with sales, business development, and technology teams to ensure proposed solutions align with both customer expectations and organizational capabilities.

  Data Management & Migration

  • Lead and execute data mapping and migration activities to ensure accurate, consistent, and seamless data transfer between systems.
  • Document data mapping structures, transformation rules, migration strategies, and supporting technical details to ensure transparency and repeatability.
  • Provide training and support to stakeholders on working with data in the new system, promoting user adoption and effective utilization.

  Enablement & Continuous Improvement

  • Deliver ongoing support and mentorship to project teams and stakeholders, continuously improving processes and technical standards.
  • Contribute to internal knowledge-sharing initiatives and process refinement based on project insights and customer feedback.

  Additional Responsibilities

  • Perform other duties as assigned, based on evolving company needs and strategic priorities.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Education & Experience
  • Bachelor’s or Master’s degree in a technical field such as Computer Science, Management Information Systems (MIS), or Engineering.
  • Minimum of 5 years of relevant experience required; 10+ years preferred in a similar Solution Architect or technical consulting role.

  Technical Expertise

  • Proven experience with PLM solutions, including infrastructure design (hardware, software, networking) and data management.
  • Hands-on experience with PTC technologies, including Windchill, ThingWorx, and Creo.
  • Proficiency in modern web technologies and programming languages such as JavaScript, Java, JSON, XML, HTML, CSS, PHP, RESTful APIs, C, C++, and SQL.
  • Familiarity with UI/UX design principles and experience in designing and implementing user-friendly interfaces.
  • Preferred experience with ERP connectors and integration with enterprise systems.
  • Experience with cloud platforms such as Google Cloud, Microsoft Azure, and Amazon Web Services (AWS).
  • Solid understanding of database concepts, data modeling, data connectivity, and data shaping.

  Professional Skills

  • Exceptional verbal, written, and interpersonal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Strong organizational skills, self-motivation, and the ability to work independently while managing multiple priorities and deadlines in a fast-paced environment.
  • Demonstrated ability to remain effective and composed under pressure and in time-sensitive situations.
  • High degree of collaboration and accountability, with a focus on delivering consistent, high-quality results.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

Physical Abilities

Physical abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Ability to travel to sites throughout North America as needed up to 25%.
• Some overnight travel may be required.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status , sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

Yes I am Interested! – If you are interested in this position, please click our Applicant Tracking System Link to Smart Recruiters below. Please make sure to answer the screening questions and attach your resume for consideration. The annual salary for this 40+ hour per week, salaried, exempt position is $103K. This role is a remote position in the United States. 

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