Department

Business Unit - PTC

Reports To

Business Unit President - PTC

EAC Contact

EAC Human Resources

Location

Remote

Responsibilities

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

Strategic Leadership

• Serve as a key member of the PTC Business Unit executive team, contributing to strategic planning and execution across all service functions.
• Define and refine our services portfolio to align with evolving market needs and customer demands.
• Develop long-range plans for service delivery excellence, customer retention, and recurring revenue growth.
• Resource allocation and accountability – ensure that the departmental budget is aligned with organizational goals and objectives.

Customer Success & Business Development

• Oversee customer success initiatives and post-sales execution to ensure measurable outcomes and satisfaction.
• Foster deep, trusted relationships with enterprise customers, enabling expansion and referenceability.
• Partner with sales leadership to shape go-to-market strategies and ensure seamless handoffs from pre-sales to delivery.

Service Operations & Execution

• Own the full lifecycle of service delivery: project implementation, customer success, enablement, and support.
• Build scalable processes and delivery frameworks that drive quality, margin, and velocity.
• Implement and monitor key performance indicators (KPIs) across utilization, margin, delivery timelines, and customer satisfaction.
• Work collaboratively and cross-functionally with other departments and leadership to ensure alignment and efficiency in serving clients.
• Advocate and promote a positive work environment.

Team Development & Culture

• Lead, mentor, and grow a high-performing team of service managers, project leaders, solution architects, and implementation specialists.
• Establish a culture of accountability, innovation, and continuous improvement across the delivery organization.
• Champion professional development and career progression for all service personnel.
• Provide leadership to support staff, including discipline, conducting interviews for potential new hires, establishing staffing structure, and providing mentorship and resources to achieve company goals.
• Perform other duties as assigned, based on company needs.

Qualifications

An equivalent combination of education, training and experience will be considered.

What You Bring

• 10+ years of progressive leadership experience managing teams within enterprise software services, (preferably with PLM, IoT, AR, and cloud/SaaS platforms) with proven success leading and developing teams, managing direct reports, and handling performance/disciplinary responsibilities.
• Proven success managing P&L, building high-margin service offerings, and scaling delivery operations.
• Strong financial and analytical acumen — able to model, forecast, and drive profitable growth.
• Outstanding client-facing skills and the ability to influence stakeholders from the plant floor to the boardroom.
• Background in both technical delivery and strategic business development.
• Bachelor’s degree required (Business, Engineering, or related). MBA or equivalent experience preferred.

Core Skills & Attributes

• Strong commitment to confidentiality and professionalism when handling sensitive employee and business information.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work with time-sensitive deadlines, multi-task, and meet project and corporate goals while working in stressful situations.
• Strong organizational skills with the ability to work independently with focus and discipline to achieve customer and company goals.
• Experience in strategic planning and execution, with a focus on continuous improvement and operational efficiency.
• Demonstrated ability to perform consistently with high collaboration, leadership, and output.
• Availability to work evenings, overnights, and weekends as required by contract obligations or company needs.

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Ability to work in a remote environment or in-office.
• Exposed to moderate noise levels.

Physical Abilities

Physical abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work.
• Ability to travel to sites throughout North America as needed.
• Some overnight travel may be required.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

• NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.
• EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

Yes, I am interested! – If you are interested in this position, please click our Applicant Tracking System Link to Smart Recruiters below. Please make sure to answer the screening questions and attach your resume for consideration. The annual salary for this 40+ hour per week, salaried, exempt position is $150K.

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