EXPERT 3D PRINTING SUPPORT

The EAC Alliance program is specifically designed to provide on-site and remote technical support on Formlabs Form 3+ and Form 3L printers. Multiple levels of support are available to suit your organization’s specific needs to ensure maximum productivity
SILVER

STANDARD CONTENT
On-Site & Remote Services

TRIPS ON-SITE
Up to 3 Trips On-Site

RECOMMENDATIONS
Up to 2 Printers

EXCLUSIONS
Form 2 Printers
Fuse Printers Require a
Separate Maintenance
Agreement

$4,999

ANNUALLY
GOLD

STANDARD CONTENT
On-Site & Remote Services

TRIPS ON-SITE
Up to 4 Trips On-Site

RECOMMENDATIONS
Up to 4 Printers

EXCLUSIONS
Form 2 Printers
Fuse Printers Require a
Separate Maintenance
Agreement

$6,999

ANNUALLY
PLATINUM

STANDARD CONTENT
On-Site & Remote Services

TRIPS ON-SITE
Up to 5 Trips On-Site

RECOMMENDATIONS
Up to 5 Printers

EXCLUSIONS
Form 2 Printers
Fuse Printers Require a
Separate Maintenance
Agreement

$8,499

ANNUALLY

STANDARD SERVICES AVAILABLE

ON-SITE SERVICES

Preventative maintenance on Form 3+ and 3L printer models

Fix and repair printers to run at optimal levels

Share log of printer activites via CSV files (access approval by customer is required)

 

REMOTE SERVICES

Troubleshooting and resolution techniques

Regular check-ins to ensure positive customer experience

Virtual assistance through EAC’s Customer Experience Center (CXC)

THE BENEFIT TO YOU

WHETHER YOU’RE MANAGING A SINGLE PRINTER OR A HIGH-THROUGHPUT FLEET, GET EVERYTHING YOU NEED TO MASTER YOUR PRODUCTION NEEDS

TAILORED TO PROFESSIONALS, OUR ALLIANCE PLANS ARE DESIGNED TO MEET THE NEEDS OF YOUR BUSINESS AND DELIVER A RAPID RESPONSE TO CRITICAL ISSUES

ALL FORMLABS HARDWARE COMES WITH A BASIC ONE-YEAR LIMITED WARRANTY AND EMAIL SUPPORT. PURCHASE AN ALLIANCE PLAN TO GET EVEN MORE GREAT BENEFITS