You will be the trusted advisor providing our clients with guidance and direction, to achieve their positive business outcomes associated with the implementation of our products and services. The Customer Success Manager will align the internal resources needed to meet the customer initiatives and strategic business goals.

Customer Success Managers will help onboard new customers with EAC products and services, set goals, and provide alignment and oversight to the customer journey. They’re like consultants to their customers, offering them words of wisdom, tools, and industry knowledge to help them be successful.

This role will ensure all engagements provide the customer with an exceptional experience. The Customer Success Manager will also lead the EAC team in managing difficult situations.

This role requires outstanding interpersonal and communication skills. In addition, you need to gain extensive knowledge of EAC’s products to help educate customers.

This position also requires a balance of business, technical and customer-facing skills. To achieve this success, you will leverage previous onboarding and implementation experience, project management expertise, strong communication/written skills, relationship building, and conflict management proficiency.

You will work with Sales, Service and other EACers as needed to identify key customer relationships that will need to be managed.