Windchill is a mission-critical enterprise system with multiple components and touch points across an entire enterprise. Because of this complexity, you might recognize the need for Windchill Managed Services.

EAC has created a managed services program for your Windchill system – The EAC Alliance Program. The Alliance Program provides PTC Windchill managed services such as Windchill administration and support.

Our team of expert system administrators help improve system performance, optimize server and license configurations, and maintain a stable PLM environment for your organization.

Here’s what customer’s see with our Windchill Managed Services and what you can expect.

Windchill Managed Services Percent of UptimeAlliance Program Customers Experience Windchill System Uptime

95.1% of our EAC Alliance Program customers achieve 100% Windchill uptime. Our customers that do not have 100% Windchill uptime still maintain over 99% availability.  This is an overall average of 99.95% or more uptime.

Windchill Managed Services Predictive Maintenance Alliance Program Customers Experience Windchill Predictive Maintenance

Our Alliance program executes planned (weekly, monthly, etc) Windchill maintenance.  Predictive maintenance is more efficient and the preferred approach to system maintenance. Roughly 1/4 of Alliance customers choose to implement PTC System Monitor (PSM) as a way to bolster EAC’s already rigorous proactive maintenance.

Speed/Performance of Windchill with Managed Services

Alliance Program Customers Experience Windchill Optimization100% of EAC’s Alliance Program customers see an improvement in the speed and performance of their Windchill system.  Out of the box, Windchill leaves a lot of room for performance tuning and server optimization. Our EAC Alliance Program Team are skilled in analyzing  and optimizing system resources to suit your individual needs

Windchill Managed Services Security/PatchesAlliance Program Customers Experience Windchill System Security

100% of our EAC Alliance customers receive (or are notified) of patches.  This way you can be assured that your system is running with maximum security at all times. 

Want to learn more about what our EAC Alliance Program has to offer? Download our Alliance Program Brochure and check out the top 10 questions we get about our Windchill Managed Services. 

Get a Quote for Windchill Managed Services

Help us help you! We know your Windchill System is critical, that’s why we designed a program just for you.


Some estimate that 70% of companies do not regularly perform routine maintenance on their Windchill System. Were on a mission to change that.

In an effort to provide on-going technical support, business process consulting and adoption services; EAC offers the Windchill Alliance Program (Services). This is a service package intended to provide professional Windchill maintenance and administration services, regardless of a customer’s stage of adoption.

Our team of expert technicians will improve your system performance, optimize server and license configurations, and ultimately maintain a stable PLM environment for your organization.

After receiving your FREE Windchill System Checkup and becoming a customer, here’s what you will receive:


System and Application Administration 

This includes everything from starting and stopping your Windchill environment to cleaning up unreferenced files and cache folders. Let our team do the busy work of monitoring and managing your system so you can get the most out of your Windchill investment.

Database Administration

The EAC Alliance team will review, restore, and analyze your database growth and performance. Our database administration covers anything and everything from network administration, security administration, and backup services. Put us in-charge of performing and verifying your scheduled system backups to ensure your system is running properly.

Business Administration

We will take care of all your Windchill business administration needs such as adding new roles, updating accounts, operating system maintenance, network administration, license usage reporting and more.

End-User Support

Our end user support consists of everything from help desk support, to advice on best practices, to user mentoring, to Alliance Program review meetings and more. We want to help you with all your system questions and needs.


Still want to learn more? Check out our article on the Top 10 Questions we get about our EAC Alliance Program.

Also,  Here’s what customer’s see with our Windchill Managed Services and what you can expect as an EAC Alliance Customer!

Our goal is to help you increase your Windchill system uptime, eliminate corrupt workspaces, improve sluggish system performance, safeguard your security, and guarantee your system is up-to-date. Take a proactive approach to maintaining your Windchill environment today!