By now, I’m sure you’ve heard the buzz about IoT (the Internet of Things).

‘Start improving the way you do business’, ‘connect with technology’, ‘responsive solutions’, ‘amazing results’.

It’s safe to say that the internet of things along with smart connected enterprises have easily become technology’s theme of the year.

Businesses everywhere have started to look at how they can make more money by inserting this “IoT” thing into their business processes.

The truth behind your success and IoT:

No matter where your journey begins with IoT, it’s essential to recognize good business models rely on technological processes, but technology on its own is not enough.

When it comes to IoT and connected business model innovations, if you don’t have a solid business case, you’re not going to have success.

A connected strategy is about business and business transformation. It’s not just about the technology, it’s about using technology as an enabler.

It’s important to realize there is no value in your IoT platform alone. The real value for you, the success of your business case, lies within your application.

The future is smart and connected. 

Whether you choose to build connected solutions into existing products, enter new markets, change your business model, or connect your manufacturing floor; you need to be ready.

Transforming the way you connect with your products, organization, and customers all starts with smart connected design and the right Internet of Things (IoT) platform. The right platform allows you to connect and scale your business.

This is exactly what our company specializes in, in fact we have even created a dedicated connect services team to design and implement custom connected strategies for any organization.

Being able to monitor a product from design into manufacturing, throughout its complete lifecycle makes it possible to improve product quality, increase production, reduce costs, and even predict failures. 

Building a smart connected strategy that works for you:

Integrating company initiatives with the Internet of Things needs a strategy, this is what we are here for.

Our connect services team works with your organization to deliver workshops, prescribe technology solutions, and create an IoT strategy that coincides with your company initiatives.

We want to help you define a strategy that makes a connection between your products and operations that already exist within your company and the smart, connected world that we live in today.

We tend to operate our businesses like we’re playing a game of telephone…and it’s costing us all money.
You don’t have to be a genius to know that within many companies’ sales, marketing, and R&D teams serve separate functions. With different goals, targets and initiatives these teams tend to collaborate among themselves using the same system of record.

For example, within the same company, a department may rely on Product Lifecycle Management (PLM) systems while others may depend on Enterprise Resource Planning (ERP), Manufacturing Execution System data (MES), and Quality Management Systems (QMS).

Marketing, Management, Purchasing, Engineering, Technical Publications and manufacturing all need to operate off product designs and Bill of Materials (BOM), but while doing so people are likely to interrupt engineering to get information.

With this information they ask different questions, have different intentions, and speak different departmental languages.

The reality is; this inaccessible data is about the same product that happens to be housed in a system you can’t normally access.

By resorting to these misaligned processes, we end up operating on data without its entire context, therefore we lose productivity to requests for data and the switching costs of changing tasks.

Besides, these interruptions are generally counterproductive, especially when you’re working on one task and you’re interrupted regarding a completely different topic.

Without a single means to bridge these systems, your company is missing out on valuable information, time savings, and productivity.

We live in a world where siloed departmental communication doesn’t need to be the norm, after all technology is just about everywhere!

By integrating your critical data into a centralized location, your organization will increase visibility, and achieve better, more informed business decisions.

With technology that exists today, your separate departments can pull data from multiple systems into easy role-based dashboards, providing greater visibility and enhanced analysis.

The result is a rapid way for your team to get data from the vast data pool within your organization, and access it in an easy to consume space.

One of the ways we transform the way companies design, manufacture, connect, and service their products is by value stream mapping ‘Product Development Systems’ and looking for ways to ensure people have access to the information they need when they need it.

Tools like Thingworx Navigate, for companies invested in PTC’s Windchill solution, or the standard Thingworx platform and PLM Apps for those that aren’t, are helping companies pull information from different departments, systems, vendors, etc. to make sure every role has a simplified view of the information they need, when they need it, without slowing down any other departments.

We transform the way companies design, manufacture, connect to, and service their products.

To fully grasp how we assist and serve our customers, you need to understand our core organizational beliefs:

  • We believe the product development process is broken.
  • We believe that there is a better way to achieve business initiatives through product development processes and it all starts with learning.

This is exactly why we created the EAC Value Model. We’re a learn first organization. We focus on taking the LAMDA approach.

What is LAMDA?

The LAMDA is a basic learning cycle of lean product and process development. It literally stands for “look, ask, model, discuss, and act.” Ideologically it is a way to learn and optimize within a closed-loop learning cycle that continually looks to improve a situation by defining and improving root-cause issues.

Our LAMDA based EAC Value Model works as follows.

The first phase of the EAC Value Model: Learn

During the learn phase, our specialists take a first-hand approach with your business. This is when we learn about your business initiatives, ask open-ended questions, and gather information so we can truly understand the key drivers of your business’ success, any the root-cause of any potential areas of improvement.

Throughout this phase we take time to learn about your people, your team, your processes, your technology, and the ways of your organization.

We take an in-depth look at your business from front-office to back-office to determine the how your company can extract the most value from its interaction with EAC.

This leads us to the second phase of the EAC Value Model – The Mutually Agreed Upon Plan or M.A.P.  

The second phase of the EAC Value Model: The M.A.P.

Using the knowledge acquired from our learning exercise, our team creates a unique customized M.A.P for your organization. Your M.A.P. is a Mutually Agreed Upon Plan that incorporates a multiple step strategy, with actionable steps and business cases for your organization.

This phase provides an understanding of what needs to be accomplished in order to achieve your desired results.

Throughout this process we evaluate solutions that may address your organizational needs. Wither they may be through engineering services, educational training services, product development consultations, system implementation services, software solutions; we configure a plan to fit your specific needs.

The creation of the M.A.P. provides a clear path to value for your organization. It holds everyone accountable for the actions needed to solve business problems and tackle initiatives.

Once we have created your mutually agreed upon plan, the implementation phase begins.

The third phase of the EAC Value Model: Implementation

During the implementation phase we put the M.A.P. into action. This is where our teams move your solution from the developmental stage into production.

You could also refer to this stage as ‘deployment’, ‘go live’, ‘roll-out, or even ‘installation’.

The tasks performed during this phase might include installing or implementing CAD, Windchill, Industrial Automation, IoT or any number of other systems. Perhaps your M.A.P. incorporated training programs for your current teams or additional services for product information. No matter what your plan includes, our team works with you to provide any service, system, or additional skill necessary to achieve your desired results. 

Throughout this phase our focus remains on helping your organization become a smart, connected enterprise.

The fourth phase of the EAC Value Model: The Score Card

This is the phase that sets EAC apart. Once we have implemented your solution(s), we never lose focus on gathering feedback on how we did, how a solution is working, or whether the desired outcome or return on investment is being realized…

Remember, our overall goal is to build a long-term relationship with your organization. We feel the best way to do this is by making sure you achieve the success your company needs.

Our business is built around the way your company designs, manufactures, services and connects your products and we recognize, its’ happy customers like you who keep us in business!

With the help of our EAC Score card, we obtain your feedback on how we can continue to help your organization grow. 

Our dream for your organization is to create a smart connected enterprise where you have the ability to connect to your products, your shop floor, and know your predictive downtime before it even happens. We make it our priority to help your organization achieve more than you had had imagined. 

Here’s how connected products are changing service.

Connected products optimize business processes

Lets face it, business is all about efficiency – taking costs and time out of products and processes. This is exactly how connected products optimize business processes.

Connected products provide organizations with access to real-time data that is combined with existing system information to increase efficiency.

For example, you could provide data about your products condition in the field. By doing so, your technicians can be better prepared to troubleshoot. This can reduce the number of onsite visits because technicians have the right instructions or tools required to quickly repair an asset.

Implementing a connected product strategy can improve your first-time fix rate, decrease truck rolls and service calls, and increase the efficiency of your delivery model.

Connected products improve customer experience 

Connected products also positively impact customer experience.

Customers recognize more service value when issues are resolved in one call or service visit. Connected products arm your service team with the information necessary to quickly and effectively address service requests and increase customer satisfaction.

Customer satisfaction correlates to service renewals.

Connected products differentiate offerings

With the use of a connected product platform, your organization will be able to increase the pace of product and service innovation, proactively diagnose and service your products all while increasing the speed of your service delivery.

For instance, if your hardware was a commodity or under heavy competitive pressure, improving the software, applications, and service that came along with your products could help differentiate your offering and help you outpace the competition.

Connected products drive new revenue streams

Connected products help drive new revenue streams by unlocking new business models, reducing customer downtime, meeting SLA’s, and by providing offerings such as “product as a service”. Would your company rather wait for occasional service revenue to come in, or would you rather intelligently monitor, maintain, and update your products for a consistent recurring fee?

Information will fuel the future of products and services. Data can be used to improve, differentiate, and optimize your business. The impact the Internet of Things has had on service delivery and customer experience is staggering. Delivering connected products is the first step to realizing the benefits of a connected product service strategy. We’d like to help you realize your strategy, implement industry-leading solutions, and support your implementation and deployment. Let’s connect.

Connect Your Products | Read the Connect Services Brochure