Augmented Reality (AR) and Assisted Reality for digital work instructions have become a growth driver, or at least consideration, for many industries.
Yet moving everything from paper or ‘digital hard-copy’ to digital AR experiences seems to be a daunting task for large and small organizations alike.
The truth is, there are many ways to incorporate augmented reality into service, but many of these can disrupt current processes and be a challenge to implement.
This is why, our company (EAC Product Development Solutions), developed and created an easier way to make service information more accurate, relevant and accessible.
It allows you to easily deliver the content behind AR instructions, manuals, and guides to digital devices such as tablets, head-mounted displays, or cell phones.
Implementing AR for service should be easy. That is why we created a better way.
The tool is called AR Instruct – It easily connects traditional technical publication content to the AR world.
Digital Work Instructions & AR Instruct
AR Instruct enables “hands-free” execution of work instructions using the latest immersive technology including: Augmented Reality, Assisted Reality, and Mixed Reality.
Our AR solution works as an AR publishing engine that repurposes existing S1000D, Arbortext, or XML, technical publication content and simplifies the transition to hands-free and mobile paperless instructions.
The best part? AR Instruct requires no content re-authoring and no content rebuilding. It’s really that easy.
AR Instruct can even dynamically publish up-to-date work instructions from the latest document revision on your server. This will ensure accuracy, compliance, and quality.
Watch the video below to get a quick and easy introduction to AR Instruct.
How does AR Instruct work?
A Service Engineer scans a work order QR code to locate relevant service procedures.
Our AR publishing engine, AR Instruct, retrieves XML content and dynamically formats it for AR viewing. This requires no manual publishing at all.
Using a digital device like a Vuzix or RealWear, the service engineer can navigate the AR content hands-free with voice commands.
The Service Engineer can inspect each associated technical graphic related to the product.
The Service Engineer can also expand any technical graphic or content for enhanced viewing.
With the AR Instruct graphic viewer, the Service Engineer can pan and zoom any image by using voice commands. All buttons he or she sees are “readable” as voice commands.
Using voice commands, the Service Engineer can navigate links to cross-referenced steps or procedures.
Once the Service Engineer is done with the cross-referenced content, he or she would be able to return to where they left off in the original service procedure.
When all steps are complete, the AR Instruct software notifies the Service Engineer that the procedure is done and all steps are recorded as complete.
The Service Engineer exits back to the bar code scanner to begin a new work order or procedure.
It’s really that easy.
If you are looking to improve operational efficiency, appeal to the modern workforce, execute service checklists 3-5% faster and enable greater compliance and quality assurance over completed work instructions, AR Instruct is exactly what you need.
Want to see AR Instruct for yourself? Request a Demo today.
If your organization creates service information, work instructions, installation operator guides, user guides, technical instructions, service manuals, or even service procedure bulletins – it’s time to rethink your process.
Let’s talk about how to make your service information accurate, relevant and accessible.
Defects in products happen, but in the case that a product needs to be taken apart- it’s important to do it the right way. This is especially true with today’s advanced complex products.
This is why organizations often don’t question why they’re managing mountains of paper-based technical publications. But what happens when a service call involves the use of particular tools that aren’t quite outlined in a service procedure manual?
Or when field circumstances turn out to be different than the initial service order and the correct manual may not have made it into a technician’s vehicle?
What happens when technical publications designed to guide service are no longer relevant due to product or tool changes? Despite best efforts – service, installation, and operation problems arise. These problems cause worker confusion, dissatisfied customers, and business risk.
Providing information that no longer applies to specific products forces operators to troubleshoot challenges based on assumptions and experience – or worse – inexperience. Paper-based and locally stored procedures, instructions, and guidelines also have a tendency to make work instructions difficult to find.
If your procedure documentation guidelines are disconnected, they are only hurting you.
The good news is, with the help of simple technology, any organization has an opportunity to rethink their service information. There has never been a better time to make service information accurate, relevant, and easily accessible.
The solution? Interactive digital work instructions.
How to make service information accurate
You might be surprised, but as a matter of fact, the first step towards achieving accurate service information involves using the content (such as Tech Pubs, Arbortext, DITA, XML, Images, etc.) that your organization has already created. Evaluate the current service information processes your organization has in place. For instance, you might currently be using paper documentation.
What’s the problem with paper documentation?
Once your documents are committed to paper alone, you can no longer assure their ongoing accuracy. The underlying information could have changed right after it was printed! Your information should (most definitely) include the latest version of technical publications and content (such as Creo Illustrate, Windchill, Service Information Manager, InDesign, FrameMaker, Oxygen, etc.) that you already have without the need for added latency or work for authoring, styling, and publishing.
When you’re in a digital work instruction environment, that environment is set up to draw from the most accurate up-to-date information available on your system. This is why the best possible way to ensure the accuracy of your service information is to move away from paper workflows and go to digital work instructions – instantaneous access, up-to-date information.
How to make service information relevant
The best way to ensure that your service information is relevant is by connecting your technical publications back to your engineering and manufacturing content creators.
What do we mean by that?
Your work instructions, service manuals, operation guides, and bulletins all come from files you have on hand. So why shouldn’t they directly connect to and show operators and technicians accurate and relevant information about what they do?!
Furthermore, if your current service processes involve the need to find and locate product information before your technicians start the job, you end up losing valuable time.
It’s time to change that.
The way to make your service information more relevant is to have your instructions take your technicians down a specific product path. Using visual work instructions will allow your service teams to get specific information and insights that directly pertain to what they need.
By implementing technology that can cross-reference technical publication content, you can be sure your service information will always be relevant no matter the task.
The technology available today even has features like ‘work process selects’, to route directly to the correct tech pub content. Even better, it also has the ability to navigate to cross-referenced content such as DITA, XML files, images and more!
Simple solutions on the market today can even provide service technicians and operators with the ability to immediately start on a service task. With the help of technology, such as a digital device or a handsfree headset, service technicians can instantly receive relevant work instructions at their fingertips… or eyeballs… by simply scanning a barcode.
Your service information should be accurate and timely, and the best way to make that possible is by directly connecting all the files you currently have! It’s that simple.
How to make service information accessible
Making service information more accessible has everything to do with the use of digital devices such as mobile or wearable devices.
By using mobile or wearable devices, workers have the ability to instantly connect directly to work processes and even existing tech pub source content. Every organization has the ability to make service info easily accessible to the extent that the company wants.
For instance, you can easily make any information accessible and relevant now with a connected Industrial IoT environment. By using Wi-Fi and cellular connections, technicians have the ability to connect online to whatever the most relevant information is.
Your path to better service information
Please contact us to see how Industrial AR can be used to connect and reuse existing technical publications and content. We have the know-how, technology, and team to help you take your digital transformation to the next level, decrease service and manufacturing errors, and improve the way you distribute technical information.
Watch this video to see EAC’s solution for converting work instructions to digital AR experiences with AR Instruct.
Many businesses rely on one or two technical writers to collect all required technical and digital information needed to create technical and marketing publications.
Most of this effort is manual, using the tried and true method of emailing, calling, and walking down the hall to bug technical resources for information or a screen grab; over and over.
Then the information is created using a one-and-done single-instance authoring software like Adobe FrameMaker, Adobe InDesign, or (please say it isn’t so!!!!) Microsoft Word.
This is a problem because a tremendous amount of risk is introduced when technical information is primarily collected via direct communication, emails, and other manual methods. There is significant room for error and it’s difficult to keep all related data and downstream documents up-to-date in the case of product changes.
Out of date information seems to trickle down to many different publishing channels. Even if tech writers are hardworking and very diligent, there is a natural opportunity to miss updates driven by upstream changes.
Just think of everywhere incorrect information could live if an update is missed. Web sites, user manual libraries, manufacturing instructions, service instructions, printed manuals, marketing literature, and the list goes on. This can increase the risk of providing out-of-date or inaccurate information to customers, manufacturing personnel, and service technicians.
There are a few different technologies available to help companies leverage existing engineering and design data for technical publications. If product data is housed in a Product Lifecycle Management (PLM) tool like PTC Windchill, it can be used to insure all needed technical digital data and information required by technical publications are managed by a single change process.
This pushes the responsibility for accurate information to the people that actually own it. It helps insure people throughout the organization are updating content as part of every change and new product release.
Once data is in one place it becomes easier to create integrations between tools like Windchill and tools like PTC’s Service Information Manager (SIM) and Arbortext.
An integration like this lets companies automatically, and dynamically, populate key information directly to technical publications. It also allows for the creation of integrations to push data to hosted catalogs and reseller sites.
Making the move from manual technical publications to what we just described allows tech writers to focus on optimization of publishing methods rather than data collection and integration. It helps insure overall accuracy of product data throughout the company and in the marketplace.
ROI for this shift is typically measured by the elimination of manual efforts and more importantly the reduction of customer dissatisfaction and lost business.
Stop absorbing unnecessary risk and costs related to out-of-date technical documentation being used by internal and external customers. Consider a dynamic publishing solution like Arbortext or PTC Service Information Manager.
Let content responsibility lie with the content creators. And delight customers with accurate product information no matter when, or how they access content.
We can help you map the optimal product data management and dynamic publishing solution for your business. Contact us to start the conversation. No pressure. Just answers.
