If you’re wondering how to get effective and long-term PTC Windchill Support, look no further.

We partner with PTC and are a Top Solution Provider because our experts truly believe PTC products are the best in the industry for the Digital Thread and improving the complete product development process. Our company would like to address some of the pain points you may experience while using your Windchill PLM platform. As well as inform you about the steps we are taking to enhance your overall user experience and boost efficiency across your enterprise.

As with any complex software system, there can be a number of frustrations that users may experience when working with Windchill. Here are some common Windchill complaints that we hear in the industry:

Overall, these frustrations can make it difficult for users to work efficiently and effectively with Windchill. Read on to learn how our EAC Productivity Apps provide Windchill support for all users and make your PLM system and ThingWorx Navigate work FOR you, not against you.

Windchill Support: User Interface

We understand that the complexity of the PTC Windchill user interface can sometimes be overwhelming. Windchill’s user interface can often be cluttered and difficult to navigate. The system has a lot of options and features based on how complex an integrated product database must be. In response to this feedback, we created EAC Productivity Apps.

Our goal is to simplify and streamline the interface, making it more intuitive and user-friendly across teams and departments while keeping security high. By reducing clutter and improving navigation according to different job titles and roles, we aim to enhance your productivity and reduce the learning curve.

Quick Search App

For example, the Quick Search App provides a simplified way for users to enter a number or attribute into a single search bar to find the data results within the context of their job role. This removes the need for users to apply an understanding of how Windchill objects are related and eliminates unwanted, irrelevant data for the task at hand.

Report Viewer App

Our Report Viewer app gives individuals outside the engineering department the ability to view and run Windchill reports with ease. Within the Report Viewer app, you can easily:

Part Associations App

This app provides a “shortcut” for users (especially shop floor employees) to access critical CAD files and documentation, and it consolidates results onto a single screen. Quickly access drawings, parts, assemblies, and other documents associated with CAD and part data.

For users who are in Windchill every day, we strongly suggest seeking out adequate training and support as a first step towards solving some of these frustrations. Even the most seasoned users may find tips and tricks that can simplify their workflows on a day-to-day basis.

BoM Compare App

Pro Tip: Did you know that Windchill BoM comparisons exist in Windchill?

They do! Now with our BoM Compare App, this feature is easier to find and leverage. View a side-by-side comparison of two Windchill bills of materials and select which attributes to compare, all with the click of a button.

Streamline PTC Windchill Navigation

Easy navigation is a huge factor that plays into workflow productivity. Windchill has many menus, screens, and options, making it difficult for users to navigate the system and find the information they need. This can be especially frustrating for infrequent users who are not familiar with the system.

Our EAC Apps are purposefully designed with easier navigation in mind. Instead of constant mouse clicks and multiple new windows opening across your screens, our developers created an ideal workflow. And significantly reduces how long it takes for you to get the info you need based on your job role.

Another challenge we hear from Windchill users is how long it takes to search for and find the data they need. We acknowledge that searching and finding documentation in Windchill can take way too long and cause a lot of frustration. This is especially true for people who only need to go into Windchill once in a blue moon. EAC Apps gets users to the data or drawings they need in just a few mouse clicks.

Below is a timetable that compares the number of mouse clicks it takes in the standard Windchill interface (a user with Windchill experience and skill) versus how many it takes using our productivity apps with little to no training needed.

Support Windchill Performance and Speed

Windchill can be slow to load, especially when working with large amounts of data or performing complex operations. This can lead to delays and frustration for users who need to work quickly and efficiently.

Additionally, optimizing the platform’s performance with maintenance on the back end is critical to ensure smoother operation, faster response times, and improved overall stability.

As a start, we highly recommend checking out the infographic, “6 Ways to Check and Maintain Your Windchill System” to support a healthy Windchill environment.

If your Windchill system continuously crashes or freezes, there is a serious issue that needs attention. For additional help, our managed services team is dedicated to resolving these issues and providing you with a more efficient and seamless experience. Our managed services, EAC Alliance, takes the heavy lifting off of your system admins so they can focus on their core responsibilities.

Learn more about the EAC Alliance program for Windchill. In regards to system crashing or freezing, that does NOT have to be your “normal”. In fact, 99.5% of our Alliance customers see a 100% in Windchill uptime and over 99% in availability. And 100% of our customers say they experience a significant improvement in speed and performance.

For most apps, you don’t even have to log into Windchill at all to get the info you need quickly and securely whether you’re a finance team member in your home office, or a builder on the manufacturing shop floor using your phone or tablet.

Quick Access App

More specifically, the Quick Access App eliminates the need to go into Windchill at all. Shop floor personnel can submit a problem report, a change request, or a new variance directly within the app. The Quick Access app improves user adoption and streamlines access to critical data sets.

The Quick Access app enables team members to quickly view a product’s structure, supporting information, and digital content. It also facilitates rapid issue capture to ensure quality and speed time to market.

Help with Effective Windchill Customizations

Another pain point that has been highlighted is the limited flexibility for customization within PTC Windchill. We understand that different organizations have unique requirements, and we are committed to empowering you with the ability to tailor the platform to your specific needs.

We are actively working on expanding the customization options and offering more flexibility to adapt PTC Windchill to your workflows and processes. Each EAC App allows for ample customization based on what your team or department wants or needs! We’ll set you up for success.

The best part is, even if you upgrade your Windchill version, you don’t have to start over with custom code like you do with ThingWorx! Our apps help administrators maintain the user portal after ThingWorx Navigate upgrade releases.

Windchill Security and Task Support

Need to give Purchasers access to only specific assets? Our EAC Apps allow you to share critical data securely with those who need it based on particular permissions and settings.

Give your shop floor access to the latest drawings, and design changes with easy-to-find and digestible data without having to email busy engineering teams. By expanding access to users in multiple departments with just a few clicks supports your Windchill investment.

Task Management App

Meet the Task Management App. Task Management helps users complete multiple tasks within one window! Streamline your workflows, filter by team assignment, and finish your to-do list. This app will fuel your efficiency, user adoption, and time management.

The Task Management App was designed to enable stakeholders to review and act on assigned Windchill change tasks. It provides visibility into important open tasks and their status.

Additionally, we have a robust knowledge base, user mentoring, and tutorials to assist you in leveraging the full potential of PTC Windchill. Our training and mentoring team is always available to address your queries and provide timely assistance.

Support for Windchill Collaboration and Integration

Is your engineering team the only department accessing Windchill data? If so, your company is not maximizing your technology investment. Our experts stress the value of collaboration and integration with other tools and systems for seamless workflows and processes surrounding your current tools and technology environment.

Our intuitive role-based apps make it easy for stakeholders in other departments to get the data they need from Windchill in a matter of seconds – instead of constantly having to ask the engineering team for answers!

Each app can be tailored to a specific role in your organization. Plus our PLM Apps integrate with any 3rd party system and expand Windchill’s integration capabilities, allowing you to connect with a broader range of applications and enabling smoother collaboration across different teams and departments.

Windchill Support for BoM Reports

For example, a healthy manufacturing BoM report requires input from multiple departments including design, procurement, manufacturing, and sales, and even more stakeholders need access.

The BoM Reports App allows all departments across the enterprise to accurately see the BoM data they need in real-time in the context of their job role. Within the app, you can view lists of unreleased products, created or modified parts in real-time (Cheers to supporting the digital thread strategy!)

Windchill Support for Change Management

Furthermore, Change Management is a core operational asset that can make or break processes across the enterprise. Our Change Management App aims to automate the critical flow and hand-off of information between teams and departments.

Enable excellent project management with an app that provides graphical views of problem reports, change requests, change reports, change variances, promotion requests, and more. This app is highly customizable based on the department and role of each user for maximum efficiency.

Bonus PTC Windchill Support: Implementation & Upgrades

Without experts who have the adequate time and capacity to do so (it’s seriously a full-time job), Windchill may not always be implemented properly in a timely fashion. This leads to data inconsistencies and errors. Errors that almost all manufacturers just can’t afford to be making.

The right approach matters, especially with PLM. To mitigate risk and save your IT team from a heavy burden, check out our service offerings for advanced Windchill support including Windchill implementations, upgrades, installs, and migrations.

Why Windchill is Still Critical for Success

Your feedback and input have been invaluable in shaping the direction of our efforts to improve your experiences with the complex yet powerhouse that is Windchill. We want to assure you that we are committed to continuously enhancing the platform with EAC Apps to serve your needs better and exceed your expectations.

The amount of power and robust capabilities of Windchill is the best investment a company can make on its digital transformation journey and implementing the digital thread. Connecting your data is critical. Finding and accessing your data with user-friendly PLM apps expands Windchill usage and amplifies your Windchill investment.

EAC Apps is the practical solution for PTC Windchill support by increasing Windchill usage and user satisfaction across the enterprise.

If you have any further pain points or suggestions, we would love to hear from you. Your insights are vital in driving our ongoing improvements.

Discover more info in the EAC Apps Brochure or check out the webinar replay.

P.S. Did you hear? We released the latest version of EAC Apps 3.3.0! Check out the Compatibility Matrix and Release Notes here.

Digital transformation has become a buzzword in recent years, and for good reason. Companies that embrace digital technologies are more likely to stay ahead of the curve, differentiate themselves in the marketplace, and meet the evolving needs of their customers.

The benefits of digital transformation can be far-reaching, from improved customer experience to cost savings and increased efficiency.

In this blog, we will explore the various benefits of digital transformation, and why it is essential for companies to embrace this trend in order to remain competitive in the digital age.

What is Digital Transformation?

Digital transformation is a term used to describe the process of transforming an organization’s business model and operations through the use of digital technologies. It’s important because it can help you stay ahead of your competition, improve customer experience and attract new customers.

See how JR Automation saved seven figures with embarking on their digital transformation journey:

Creating a Digital Transformation Roadmap

The first step to creating a digital transformation roadmap is to identify the scope of your transformation. What are you trying to achieve? What are the goals and objectives of your business? How will you measure success?

Once this has been determined, it’s time to set up a timeline for achieving those goals.

Once these steps have been completed, it’s time for action! You should now have a clear idea of what needs changing within your organization and how long it will take before those changes become visible.

Building a Digital Transformation Team

When you’re building your digital transformation team, it’s important to define roles and responsibilities. You’ll want to make sure that everyone understands their role in the process and what they are expected to do. For example, if someone is responsible for monitoring the performance of shop floor machines, they should know what the ideal OEE is of each machine, how they are going to collect that data, and how they are going to distribute it to enterprise decision makers.

It’s also important that you select team members who have complementary skillsets and experience levels. If one person has extensive knowledge of augmented reality while another knows nothing about it at all, this could lead to problems down the line when it comes time for them both to collaborate on projects together – and no one wants that!

Finally, creating a culture where collaboration happens naturally between team members will help ensure successful outcomes throughout your digital transformation project(s).

Developing a Digital Transformation Strategy

The first step to developing a digital transformation strategy is to define the scope of the project. What are you trying to accomplish? What are your objectives, and how will you measure success?

These questions can help guide your organization through its transformation journey by setting realistic goals for both short-term wins and long-term gains.

Once you’ve defined what needs changing, it’s time for step two: defining how those changes will happen. This involves creating an action plan that includes timelines for each phase of implementation as well as resources required for each stage (e.g., time from IT staff).

Some companies may choose to tackle multiple projects simultaneously; others might choose only one area at a time depending on their resources available in terms of money/manpower/etcetera).

EAC Assessments help companies answer all those questions and how to get where they want to be.

Adapting and Adjusting the Plan

As you progress through your digital transformation, there will be changes in the market that you need to respond to.

If a competitor introduces a new product or service, or if something happens in the industry at large, it may change how you approach your own strategy.

You might also find that your goals and objectives have changed since they were first set out; perhaps there’s been an increase in customer demand for something specific that wasn’t previously considered important enough for inclusion on the list.

The best way to handle these situations is by reviewing them regularly with other members of your team – and making sure everyone has input into decisions about how best to adjust course as needed.

Conclusion

Digital transformation is a powerful tool that can help you achieve your business goals. It’s important to remember that digital transformation is not just about implementing new technologies, but also about changing how you work and think as an organization.

Digital transformation requires commitment from everyone involved in the process – from the C-suite down through every level of your organization.

To be successful, it must be an ongoing effort rather than a one-time project or initiative. You will need to continuously innovate and improve what you’re doing if you want to stay ahead of competitors who are also pursuing digital transformation strategies.

In conclusion, digital transformation is becoming increasingly essential for companies to stay competitive and meet the needs of their customers in the digital age. However, the process of digital transformation can be complex and challenging, which is why EAC assessments can be extremely helpful.

By conducting an assessment of your organization’s current digital capabilities and identifying areas for improvement, you can develop a roadmap for digital transformation that is tailored to your specific needs and goals.

EAC assessments can help you identify gaps in your digital capabilities, streamline your processes, and develop new products and services that better meet the needs of your customers. By embracing digital transformation and leveraging the expertise of EAC assessors, you can position your company for success in the digital age.

The Factory of the Future is a connected world of everything.

We will explore the benefits of IoT in manufacturing, including asset monitoring and utilization, quality control, predictive analytics, automation, safety and compliance, OEE visibility and productivity, and more.

With IoT solutions, companies can achieve their Industry 4.0 goals and increase their bottom line.

What is the Internet of Things (IoT)?

The Internet of Things (IoT) is the network of physical objects, people and other assets that are connected to the internet. IoT allows you to collect data from devices and analyze it in real time.

The goal is to make processes more efficient by optimizing performance and reducing costs.

IoT can be used to monitor machines in factories, track inventory at warehouses or even monitor traffic conditions on roads. It’s also used for home automation tasks like turning off lights when you leave a room or adjusting your thermostat based on your location inside (or outside) the house.

IoT Ecosystems

An IoT ecosystem refers to the network of devices, sensors, software, and services that are interconnected and work together to collect, analyze, and act on data.

They are often utilized to gather data on connected assets, and tools in order to gain real-time insights into their condition for predictive maintenance purposes.

The goal of predictive maintenance is to detect and address problems before they cause equipment failure, downtime, or safety issues.

By predicting maintenance needs in advance, organizations can schedule maintenance during planned downtime, minimize the impact of maintenance on operations, and extend the lifespan of equipment.

Connected Products

A smart, connected product (also known as a smart object or SCoT) is a product, asset, or other object embedded with processors, sensors, software, and connectivity that allows data to be exchanged between the product and its environment, manufacturer, operator/user, and other products and systems[1].

Smart, connected products enable the comprehensive monitoring of a product’s condition, operation, and external environment through sensors and external data sources[2].

This technology stack provides a gateway for data exchange between the product and the user and integrates with other systems to enable a new level of customer experience[3].

Connected Factory

Similar to connected products, a smart, connected factory is a digitized manufacturing facility that uses connected devices, machinery, and production systems to continuously collect and share data.

This data is then used to inform and improve processes and proactively address any issues that may arise.

It is an interconnected network of machines, communication mechanisms, and computing power, which uses advanced technologies to analyze data, drive automated processes and learn as it goes. It uses the sensors and software of the connected products to bring together the factory floor.

A connected factory is implemented to track the overall equipment efficiency or effectiveness (OEE) of the factory.

A smart connected factory is the telltale sign of a manufacturing floor that is functioning at its most optimal ability.

Having access to data insights regarding production health helps companies optimize earnings and minimize production downtime.

Augmented Reality

Integrating augmented reality (AR) with IoT involves using sensors and other IoT devices to collect data from the physical world, which is then used to augment the user’s experience in the digital world.

For example, AR can be used to display real-time data from IoT sensors, such as temperature or humidity, on a user’s mobile device. When a cell phone or tablet uses Augmented Reality (AR) to display data, it overlays virtual information on top of the real-world view seen through the device’s camera.

This can be particularly useful in industrial settings, where workers can use AR to monitor the performance of machines, detect any issues immediately, and take corrective action. This kind of data can be turned into a Digital Twin.

Digital Twin

With a Digital Twin, you create an exact replica of a working product, process, or service as a simulated model in a virtual space that performs under real-world conditions.

A Digital Twin in manufacturing helps companies find performance issues, schedule predictive maintenance, reduce downtime, and minimize warranty expenses.

This allows anyone to take a digital version of your factory with you anywhere in the world and know the exact, real-time data of how it is functioning. This is extremely helpful for decision-makers who often travel and need to know how their factories are doing.

Additionally, a digital twin of your factory helps maintenance teams find precisely where an issue may have occurred by giving them visual prompts of where the problem is originating from.

The Benefits of IoT in Manufacturing

Implementing IoT

The first step in implementing IoT in manufacturing is to identify your goals. Are you looking to improve efficiency, reduce waste or increase profitability?

Do you want to improve customer satisfaction by delivering products on time, or do you want to create new revenue streams with data collected from connected devices?

Once you’ve determined what kind of impact IoT can have on your business, it’s time to evaluate the current technology that’s not only available but that easily integrates with your current systems and shop floor.

Finally, develop an action plan for implementing these strategies broken down into digestible phases. It’s critical to understand what solutions fit best and most align with your unique business and prioritized initiatives.

Common Challenges

We hear from companies all the time regarding what challenges they feel stops them from implementing IoT in manufacturing.

The first is cost. However, with any good investment, the benefits of using IoT solutions offset the cost. While IoT ROI doesn’t happen overnight, the full impact IoT has on manufacturing organizations is tenfold.

NORMA Group met with EAC experts to understand what sort of impact an IoT initiative would have on their business growth and determined the challenges were well worth the wait – something we find other companies can relate to. Another early adopter, JR Automation was able to save $1.4 million by investing in IoT.

Security

The second common challenge that comes with implementing IoT is security. This includes both physical and data security issues that need to be evaluated and addressed before implementing any type of data management change.

Finding a solution with integrated automated tools and detailed monitoring is key to preventing attacks. Check out this article that talks further about data security and how PTC’s Kepware supports cybersecurity.

Data Management

Another challenge we see is considering how well your organization will be able to manage the new information coming from all over your facilities. It’s key you create a plan to integrate the new data flow into your existing systems.

With user-friendly IoT-connected solutions like PTC Thingworx, data is captured, consolidated into a dashboard, and presented in a consumable visual format for real-time insights.

Hardware

Another consideration is requirements: What sort of hardware do you have to support that software change? Replacing or updating existing systems and hardware to increase efficiency may be necessary to keep up with the fast pace environment of shop floors.

There is no doubt that these are important things to consider when making enterprise-wide changes. While implementing IoT can feel difficult and intimidating, it does not have to be.

EAC has a number of business assessments that can help you evaluate your current state and create a highly strategic roadmap to successfully scale your digital transformation initiatives.

Ultimately, Digital Transformation is a game changer for manufacturing companies who are unsatisfied with the “status quo” – and IoT will open up major opportunities for long-term success and sustainable growth that would not have been possible without making changes.

Connected Future

Empower your organization with enhanced connectivity to your products, systems, and customers.

IoT can provide significant advantages for manufacturers across the enterprise, but it is important to properly evaluate, plan and implement the right technology and the right solution at the right time in order to maximize the potential benefits.

Our IoT consulting and connect services provide comprehensive support from extracting valuable insights, and developing strategic plans to executing and implementing efficient IoT solutions that accelerate your digital transformation.

Chat with one of our experts on how we can help you identify the best IoT solution for your needs and how we can help your company implement it the right way.

If you have Windchill, a PLM (product life cycle management system from PTC), odds are it’s where your organization stores a lot of really great product data and information. It also means there’s a high likelihood many employees in your organization need access to that valuable product information.

But what happens when people within your organization need to access valuable product information, but they aren’t necessarily veteran Windchill (or PLM system) users? What happens when your ‘casual Windchill users’ only want to quickly get to the information but simply don’t want to be “Windchill users”? 90% of the time this scenario involves your experienced Windchill users being disrupted by requests to pull product information.

Right at this point – exactly when people in your enterprise need access to information in systems they don’t use on a daily basis – is when you lose efficiency, productivity, and revenue. This cross-departmental disruption leads to wasted time, and wasted time leads to wasted money. PTC realized these challenges and created a solution to combat complicated enterprise system interfaces, varying user needs, and disparate enterprise data sources – It’s called ThingWorx Navigate.

To make Windchill PLM, or any PLM information more accessible and solve disruption challenges, PTC designed ThingWorx Navigate role-based applications (apps) that allow users to easily access and consolidate information from secure systems like ERP, MRP, CRP, and PLM systems like Windchill. For instance, by using these applications, a tool designer could call up drawings without having to go through the whole interface of Windchill. The applications pull up windows to look directly into systems, without forcing a user login in and navigate complex product design or enterprise planning systems. 

For example, by using PTC’s ThingWorx solution, a tool designer could simply type in a drawing number he or she was looking for on the PTC ThingWorx Navigate application, and the drawing files would pop-up instantly on the screen. These simple product data navigation features also work with product information that purchasing, quality, or any other departments might need access.

PTC’s ThingWorx Navigate applications make it easy for anyone…ANYONE in an organization to obtain product information without having to be a Windchill system expert. One of the great things about these role-based applications is – depending on who you log in as – the apps can be set up to determine what type of information access someone has, as well as what types of product info an employee can access. 

For instance, someone on a shop floor could access ThingWorx Navigate applications, and with a simple click in a window would display all the information they need about a drawing. Or perhaps someone only needs to see bills of materials, they could do that in one location by accessing a ThingWorx Navigate application. Just like PTC Windchill, PTC Navigate is a web-based application. This means all an organization really needs is a web browser and a login and instantly anyone can start working.

ThingWorx Navigate applications are also completely customizable. This allows your organization to control exactly what displays on the search screens, as well as, how that information would be delivered to your users. In fact, PTC even created a Thingworx Navigate Productivity calculator to demonstrate how much money enterprise collaboration can save a business. It even lets you estimate your exact company’s potential annual productivity savings!

Bottom line, there really are a lot of great benefits that come along with being able to easily deploy Windchill access throughout an enterprise in a unique and stress-free way. And remember, ThingWorx Navigate also integrates with other enterprise systems, not just Windchill.

But wait…there’s more!

You can make the user experience even better by implementing ThingWorx Navigate and extending functionality and configurability with EAC Productivity Apps. In case you are not familiar with us, our company (EAC Product Development Solutions) specializes in transforming the way companies design, manufacture, connect to and service their products.

One of the ways we do this is through implementing, maintaining, and helping customers with PTC Windchill product lifecycle management systems. Being the Windchill experts that we are, with extensive years of experience (over 23 years to be exact), we work with hundreds of organizations and their PLM systems. This is precisely how we know the need many manufacturing organizations have to extend enterprise system data and capabilities even further!

Working with our Windchill customers over the years, we recognized patterns of system requests and capabilities that just didn’t seem to be specifically addressed by existing solutions. We recognized and researched system challenges that many organizations tended to face with their PLM systems and realized the need to help organizations quickly deploy Windchill, increase user adoption, and capitalize on system functionality. After all, we live in a world obsessed with speed and efficiency. So, to quote the wisdom of Daft Punk, we needed to make complex PLM systems Better, Faster, and Stronger.

Furthermore, we realized valuable data our customers acquired from their other disparate enterprise systems never seemed to be tied together with product data from PLM systems. This was increasing our client’s risk of transferring obsolete inaccurate data. With that knowledge, we knew our solution needed to be able to connect multiple streams of data from different locations and enterprise systems, and even different databases.

All these reasons drove us to develop what we refer to as EAC Productivity Apps. They help organizations quickly advance and capitalize on Windchill PLM capabilities. Although EAC apps are different from Navigate applications in many ways, what I believe really sets them apart is how they use and leverage the concept of data mash-ups. Multiple sources of information brought together to simplify a role-specific workflow.

EAC productivity applications take product data and information from a variety of different systems and transform that data into an easily consumable visual dashboard for any user. Essentially, our apps create a way for organizations to easily connect data from multiple enterprise databases, bring it into one accessible location, and tailor it to the needs of a specific user. This allows any user to easily have all the information he or she could desire with a few simple clicks.

EAC apps also help users access product information, search for information, get bill of material reports, create and manage other related documents, and look at associated parts.