If you’re wondering how to get effective and long-term PTC Windchill Support, look no further.
We partner with PTC and are a Top Solution Provider because our experts truly believe PTC products are the best in the industry for the Digital Thread and improving the complete product development process. Our company would like to address some of the pain points you may experience while using your Windchill PLM platform. As well as inform you about the steps we are taking to enhance your overall user experience and boost efficiency across your enterprise.
As with any complex software system, there can be a number of frustrations that users may experience when working with Windchill. Here are some common Windchill complaints that we hear in the industry:
- Complex User Interface especially for infrequent users
- Cumbersome Navigation
- Slow Performance & Speed
- Customization Limitations
- Limited Task Support & Access for departments outside of Engineering
- Lack of Workflow Synergy between multiple departments
Windchill Support: User Interface
We understand that the complexity of the PTC Windchill user interface can sometimes be overwhelming. Windchill’s user interface can often be cluttered and difficult to navigate. The system has a lot of options and features based on how complex an integrated product database must be. In response to this feedback, we created EAC Productivity Apps.
Our goal is to simplify and streamline the interface, making it more intuitive and user-friendly across teams and departments while keeping security high. By reducing clutter and improving navigation according to different job titles and roles, we aim to enhance your productivity and reduce the learning curve.
Quick Search App
For example, the Quick Search App provides a simplified way for users to enter a number or attribute into a single search bar to find the data results within the context of their job role. This removes the need for users to apply an understanding of how Windchill objects are related and eliminates unwanted, irrelevant data for the task at hand.
Report Viewer App
Our Report Viewer app gives individuals outside the engineering department the ability to view and run Windchill reports with ease. Within the Report Viewer app, you can easily:
- Run pre-configured reports and saved reports
- Save new reports
- Access pre-built report dashboards that utilize the Windchill search engine
Part Associations App
This app provides a “shortcut” for users (especially shop floor employees) to access critical CAD files and documentation, and it consolidates results onto a single screen. Quickly access drawings, parts, assemblies, and other documents associated with CAD and part data.
For users who are in Windchill every day, we strongly suggest seeking out adequate training and support as a first step towards solving some of these frustrations. Even the most seasoned users may find tips and tricks that can simplify their workflows on a day-to-day basis.
BoM Compare App
Pro Tip: Did you know that Windchill BoM comparisons exist in Windchill?
They do! Now with our BoM Compare App, this feature is easier to find and leverage. View a side-by-side comparison of two Windchill bills of materials and select which attributes to compare, all with the click of a button.
Streamline PTC Windchill Navigation
Easy navigation is a huge factor that plays into workflow productivity. Windchill has many menus, screens, and options, making it difficult for users to navigate the system and find the information they need. This can be especially frustrating for infrequent users who are not familiar with the system.
Our EAC Apps are purposefully designed with easier navigation in mind. Instead of constant mouse clicks and multiple new windows opening across your screens, our developers created an ideal workflow. And significantly reduces how long it takes for you to get the info you need based on your job role.
Another challenge we hear from Windchill users is how long it takes to search for and find the data they need. We acknowledge that searching and finding documentation in Windchill can take way too long and cause a lot of frustration. This is especially true for people who only need to go into Windchill once in a blue moon. EAC Apps gets users to the data or drawings they need in just a few mouse clicks.
Below is a timetable that compares the number of mouse clicks it takes in the standard Windchill interface (a user with Windchill experience and skill) versus how many it takes using our productivity apps with little to no training needed.
Support Windchill Performance and Speed
Windchill can be slow to load, especially when working with large amounts of data or performing complex operations. This can lead to delays and frustration for users who need to work quickly and efficiently.
Additionally, optimizing the platform’s performance with maintenance on the back end is critical to ensure smoother operation, faster response times, and improved overall stability.
As a start, we highly recommend checking out the infographic, “6 Ways to Check and Maintain Your Windchill System” to support a healthy Windchill environment.
If your Windchill system continuously crashes or freezes, there is a serious issue that needs attention. For additional help, our managed services team is dedicated to resolving these issues and providing you with a more efficient and seamless experience. Our managed services, EAC Alliance, takes the heavy lifting off of your system admins so they can focus on their core responsibilities.
Learn more about the EAC Alliance program for Windchill. In regards to system crashing or freezing, that does NOT have to be your “normal”. In fact, 99.5% of our Alliance customers see a 100% in Windchill uptime and over 99% in availability. And 100% of our customers say they experience a significant improvement in speed and performance.
For most apps, you don’t even have to log into Windchill at all to get the info you need quickly and securely whether you’re a finance team member in your home office, or a builder on the manufacturing shop floor using your phone or tablet.
Quick Access App
More specifically, the Quick Access App eliminates the need to go into Windchill at all. Shop floor personnel can submit a problem report, a change request, or a new variance directly within the app. The Quick Access app improves user adoption and streamlines access to critical data sets.
The Quick Access app enables team members to quickly view a product’s structure, supporting information, and digital content. It also facilitates rapid issue capture to ensure quality and speed time to market.
Help with Effective Windchill Customizations
Another pain point that has been highlighted is the limited flexibility for customization within PTC Windchill. We understand that different organizations have unique requirements, and we are committed to empowering you with the ability to tailor the platform to your specific needs.
We are actively working on expanding the customization options and offering more flexibility to adapt PTC Windchill to your workflows and processes. Each EAC App allows for ample customization based on what your team or department wants or needs! We’ll set you up for success.
The best part is, even if you upgrade your Windchill version, you don’t have to start over with custom code like you do with ThingWorx! Our apps help administrators maintain the user portal after ThingWorx Navigate upgrade releases.
Windchill Security and Task Support
Need to give Purchasers access to only specific assets? Our EAC Apps allow you to share critical data securely with those who need it based on particular permissions and settings.
Give your shop floor access to the latest drawings, and design changes with easy-to-find and digestible data without having to email busy engineering teams. By expanding access to users in multiple departments with just a few clicks supports your Windchill investment.
Task Management App
Meet the Task Management App. Task Management helps users complete multiple tasks within one window! Streamline your workflows, filter by team assignment, and finish your to-do list. This app will fuel your efficiency, user adoption, and time management.
The Task Management App was designed to enable stakeholders to review and act on assigned Windchill change tasks. It provides visibility into important open tasks and their status.
Additionally, we have a robust knowledge base, user mentoring, and tutorials to assist you in leveraging the full potential of PTC Windchill. Our training and mentoring team is always available to address your queries and provide timely assistance.
Support for Windchill Collaboration and Integration
Is your engineering team the only department accessing Windchill data? If so, your company is not maximizing your technology investment. Our experts stress the value of collaboration and integration with other tools and systems for seamless workflows and processes surrounding your current tools and technology environment.
Our intuitive role-based apps make it easy for stakeholders in other departments to get the data they need from Windchill in a matter of seconds – instead of constantly having to ask the engineering team for answers!
Each app can be tailored to a specific role in your organization. Plus our PLM Apps integrate with any 3rd party system and expand Windchill’s integration capabilities, allowing you to connect with a broader range of applications and enabling smoother collaboration across different teams and departments.
Windchill Support for BoM Reports
For example, a healthy manufacturing BoM report requires input from multiple departments including design, procurement, manufacturing, and sales, and even more stakeholders need access.
The BoM Reports App allows all departments across the enterprise to accurately see the BoM data they need in real-time in the context of their job role. Within the app, you can view lists of unreleased products, created or modified parts in real-time (Cheers to supporting the digital thread strategy!)
Windchill Support for Change Management
Furthermore, Change Management is a core operational asset that can make or break processes across the enterprise. Our Change Management App aims to automate the critical flow and hand-off of information between teams and departments.
Enable excellent project management with an app that provides graphical views of problem reports, change requests, change reports, change variances, promotion requests, and more. This app is highly customizable based on the department and role of each user for maximum efficiency.
Bonus PTC Windchill Support: Implementation & Upgrades
Without experts who have the adequate time and capacity to do so (it’s seriously a full-time job), Windchill may not always be implemented properly in a timely fashion. This leads to data inconsistencies and errors. Errors that almost all manufacturers just can’t afford to be making.
The right approach matters, especially with PLM. To mitigate risk and save your IT team from a heavy burden, check out our service offerings for advanced Windchill support including Windchill implementations, upgrades, installs, and migrations.
Why Windchill is Still Critical for Success
Your feedback and input have been invaluable in shaping the direction of our efforts to improve your experiences with the complex yet powerhouse that is Windchill. We want to assure you that we are committed to continuously enhancing the platform with EAC Apps to serve your needs better and exceed your expectations.
The amount of power and robust capabilities of Windchill is the best investment a company can make on its digital transformation journey and implementing the digital thread. Connecting your data is critical. Finding and accessing your data with user-friendly PLM apps expands Windchill usage and amplifies your Windchill investment.
EAC Apps is the practical solution for PTC Windchill support by increasing Windchill usage and user satisfaction across the enterprise.
If you have any further pain points or suggestions, we would love to hear from you. Your insights are vital in driving our ongoing improvements.
P.S. Did you hear? We released the latest version of EAC Apps 3.3.0! Check out the Compatibility Matrix and Release Notes here.
These days product data is everywhere. Everyone seems to collect it, have a lot of it, but the question remains; how exactly can you ensure your organization’s product data is being put to good use?
It’s time to take your product development one step further by providing role-based data access, connecting your enterprise systems, and learning how to make the most of your product data. I am going to explain exactly how easy that is to do.
The current state of product data
Companies today have many different roles that require access to product data. This may include people outside of the typical roles of which you may be thinking.
Departments such as engineering, manufacturing, that’s a given, but expand your thinking to include operations, purchasing, and marketing. They all need data access in order to edit and consume information. Think about sourcing…I’ll stop there, but you get the idea.
Let’s focus on the engineering department for a moment.
People could be involved from the mechanical side, the electrical side, or even a quality standpoint. Beyond that, people need to either contribute or consume information that could include manufacturing, service, sales, and more.
Product data game-changers
When non-engineering colleagues need access to vital information, they typically interrupt an engineer or designer with a request. ThingWorx Navigate eliminates that distraction and “double-billing.” Through role or task-based self-service applications, data can be securely shared with a team. That way non-expert teams can use a simplified user interface to access the product data they need, right when they need it.
So what’s the difference between ThingWorx, ThingWorx Navigate and our EAC Productivity apps?
This is a great question- I am going to try and paint the picture for you.
First, it’s important that you understand what ThingWorx is and how it is different from ThingWorx Navigate.
ThingWorx is the proper name of PTC’s Internet of Things (IoT) platform comprised of 5 components; foundation, industrial connectivity, analytics, studio,
The foundation component is the heart of the ThingWorx loT platform used to make connections to ‘things’ which could be machines, products or software systems or pretty much anything with an IP address and a communications interface.
User interfaces to the data coming from these connections are displayed on websites called ‘mashups,’ created with ThingWorx foundation. You might know these perhaps as ‘data mashups’ or possibly as ‘data dashboards’. Simply put, Thingworx is the IoT platform that makes everything possible. (Here’s exactly what makes Thingworx the leading technology for industrial IoT)
ThingWorx Navigate is the proper name of PTC’s applications that
ThingWorx Navigate Apps use a Windchill (PLM) connector to extract product data for presentation to Windchill Product Lifecycle Management users.
Fundamentally, ThingWorx Navigate Apps are all simply data and product information mashups created with ThingWorx. With ThingWorx Navigate you receive out-of-the-box apps that are instantly ready to be used with your PLM system. The idea behind these product lifecycle management apps is to ensure users can capture the complete functionality of their PLM (product lifecycle management) investment.
ThingWorx Navigate PLM Apps include:
View Design Files – A design file would be a format of a file that isn’t the native CAD format. This could be a staph or Induce or perhaps a 3D PDF
View Drawing – Allows you to look at just drawings. This application pulls drawings from your Windchill PLM system.
View Part Properties – This feature allows you to look at part properties- as if you were hitting the ‘Information button’ next to a file.
View Parts List – Allows you to look at bills of Materials (BOMs)
View Part Structure– With the View Part Structure App, ThingWorx is actually going into PDMLink and showing different aspects of a specific part instead of different ways of going at it (such as having to open several different tabs to get information). Using this application, you can get all your information together on one page. This feature also includes capabilities that cross-highlight part structures within your product. For instance, you could select a component and it would highlight that part and create a hyperlink that allows you to directly look at that specific part. This feature essentially creates a mash-up that takes information from different places inside of Windchill PDMLink and brings them together putting them on one screen, allowing you to have all your information at your fingertips.
View Document & View Document Structure
If you would like to learn more about ThingWorx Navigate technology or if you have any questions, you can always request to talk with Thingworx Navigate specialists here.
PLM Applications created by EAC
Our EAC Productivity Apps (also known as product lifecycle applications)
They allow departments to access content and perform common tasks through a very simple interface, versus having to use a complex product lifecycle management system (PLM) or Enterprise Resource Planning (ERP) system.
PTC Navigate Apps vs. EAC Productivity Apps
Our EAC Productivity Apps provide capabilities beyond that of the out of the box ThingWorx Navigate apps.
In short, ThingWorx Navigate applications allow you to securely access and present role-specific data from your Windchill system. They provide all of the power of a Product Lifecycle Management (PLM) system to someone who is not familiar with its ins-and-outs of product data management.
EAC Productivity Apps take it a step further by taking the underlying technology of ThingWorx Navigate, and the ability to get at the information in the PLM system and create even more complete applications that really give individuals instantaneous access to the information and product data they need to do their job. EAC’s PLM applications are created using PTC’s ThingWorx IoT platform, however, they can run independently of ThingWorx Navigate.
While built using the same ThingWorx foundation, ADK and [Windchill connector], they have their own look, feel and functionality. These mashups are packaged and sold together as a collection. EAC Productivity Apps created for Windchill promote user adoption and amplify the return on the investment you’ve made in your Windchill system, as well as extending role-based visibility into relevant product data and the impact PLM has on your organization.
Take your product data further with EAC Productivity Apps
Every subscription of EAC Productivity Apps includes free access to EAC Productivity Home. EAC Productivity Home is a proprietary framework, or launcher, for ThingWorx Navigate applications.
It sits on top of Windchill and
The EAC Productivity App, Quick Search, provides a simple way for users to find content in Windchill. It removes the need for users to apply an understanding of how Windchill objects are related in order to find the information needed to do their job.
The Quick Search PLM application also allows users to search for components and retrieve information and file formats. For instance, if you were to grab a drive system and do a quick search, it’s going to find product information such as parts, EMP like documents, CAD files and more. See EAC Productivity Application Quick Search in action here.
The Quick Access EAC Productivity Application streamlines access to critical and select data sets. Simplifies downstream users feeding critical quality information back to engineering with minimal effort.
This EAC Productivity App allows downstream users to feed critical quality information back to engineering with minimal effort. The simplified interface and consolidated task workflows help users easily submit new problem reports, new change requests, and new variances.
For instance, you could select a component (such as a product), pick its name (the end item number), search for it, and you would get straight to assemblies. With the use of Quick Access users can easily submit new problem reports, change requests, variances and more.
The Part Associations EAC application provides a “shortcut” for non-CAD users to access critical files and documentation associated with designs like drawings, parts, assemblies, and other documents associated with CAD files and part data.
BoM Reports App provides a visual representation of cost
This EAC Productivity App allows users to quickly assess a Bill of Material and ensure projects stay on-time and on-track. The simplified view helps ensure products are built with the appropriate design iterations. With the use of BoM Reports users can easily see BoMs, lists of unreleased parts, parts that have been created or modified by specific users and more.
This app allows users to see the progress of a bill of materials, and apply filters to focus on parts that are not yet released. It is also useful for viewing all of the “make” parts or “buy” parts in a given BoM, or all parts created/modified by a particular user.