If you’re wondering how to get effective and long-term PTC Windchill Support, look no further.
We partner with PTC and are a Top Solution Provider because our experts truly believe PTC products are the best in the industry for the Digital Thread and improving the complete product development process. Our company would like to address some of the pain points you may experience while using your Windchill PLM platform. As well as inform you about the steps we are taking to enhance your overall user experience and boost efficiency across your enterprise.
As with any complex software system, there can be a number of frustrations that users may experience when working with Windchill. Here are some common Windchill complaints that we hear in the industry:
- Complex User Interface especially for infrequent users
- Cumbersome Navigation
- Slow Performance & Speed
- Customization Limitations
- Limited Task Support & Access for departments outside of Engineering
- Lack of Workflow Synergy between multiple departments
Windchill Support: User Interface
We understand that the complexity of the PTC Windchill user interface can sometimes be overwhelming. Windchill’s user interface can often be cluttered and difficult to navigate. The system has a lot of options and features based on how complex an integrated product database must be. In response to this feedback, we created EAC Productivity Apps.
Our goal is to simplify and streamline the interface, making it more intuitive and user-friendly across teams and departments while keeping security high. By reducing clutter and improving navigation according to different job titles and roles, we aim to enhance your productivity and reduce the learning curve.
Quick Search App
For example, the Quick Search App provides a simplified way for users to enter a number or attribute into a single search bar to find the data results within the context of their job role. This removes the need for users to apply an understanding of how Windchill objects are related and eliminates unwanted, irrelevant data for the task at hand.
Report Viewer App
Our Report Viewer app gives individuals outside the engineering department the ability to view and run Windchill reports with ease. Within the Report Viewer app, you can easily:
- Run pre-configured reports and saved reports
- Save new reports
- Access pre-built report dashboards that utilize the Windchill search engine
Part Associations App
This app provides a “shortcut” for users (especially shop floor employees) to access critical CAD files and documentation, and it consolidates results onto a single screen. Quickly access drawings, parts, assemblies, and other documents associated with CAD and part data.
For users who are in Windchill every day, we strongly suggest seeking out adequate training and support as a first step towards solving some of these frustrations. Even the most seasoned users may find tips and tricks that can simplify their workflows on a day-to-day basis.
BoM Compare App
Pro Tip: Did you know that Windchill BoM comparisons exist in Windchill?
They do! Now with our BoM Compare App, this feature is easier to find and leverage. View a side-by-side comparison of two Windchill bills of materials and select which attributes to compare, all with the click of a button.
Streamline PTC Windchill Navigation
Easy navigation is a huge factor that plays into workflow productivity. Windchill has many menus, screens, and options, making it difficult for users to navigate the system and find the information they need. This can be especially frustrating for infrequent users who are not familiar with the system.
Our EAC Apps are purposefully designed with easier navigation in mind. Instead of constant mouse clicks and multiple new windows opening across your screens, our developers created an ideal workflow. And significantly reduces how long it takes for you to get the info you need based on your job role.
Another challenge we hear from Windchill users is how long it takes to search for and find the data they need. We acknowledge that searching and finding documentation in Windchill can take way too long and cause a lot of frustration. This is especially true for people who only need to go into Windchill once in a blue moon. EAC Apps gets users to the data or drawings they need in just a few mouse clicks.
Below is a timetable that compares the number of mouse clicks it takes in the standard Windchill interface (a user with Windchill experience and skill) versus how many it takes using our productivity apps with little to no training needed.
Support Windchill Performance and Speed
Windchill can be slow to load, especially when working with large amounts of data or performing complex operations. This can lead to delays and frustration for users who need to work quickly and efficiently.
Additionally, optimizing the platform’s performance with maintenance on the back end is critical to ensure smoother operation, faster response times, and improved overall stability.
As a start, we highly recommend checking out the infographic, “6 Ways to Check and Maintain Your Windchill System” to support a healthy Windchill environment.
If your Windchill system continuously crashes or freezes, there is a serious issue that needs attention. For additional help, our managed services team is dedicated to resolving these issues and providing you with a more efficient and seamless experience. Our managed services, EAC Alliance, takes the heavy lifting off of your system admins so they can focus on their core responsibilities.
Learn more about the EAC Alliance program for Windchill. In regards to system crashing or freezing, that does NOT have to be your “normal”. In fact, 99.5% of our Alliance customers see a 100% in Windchill uptime and over 99% in availability. And 100% of our customers say they experience a significant improvement in speed and performance.
For most apps, you don’t even have to log into Windchill at all to get the info you need quickly and securely whether you’re a finance team member in your home office, or a builder on the manufacturing shop floor using your phone or tablet.
Quick Access App
More specifically, the Quick Access App eliminates the need to go into Windchill at all. Shop floor personnel can submit a problem report, a change request, or a new variance directly within the app. The Quick Access app improves user adoption and streamlines access to critical data sets.
The Quick Access app enables team members to quickly view a product’s structure, supporting information, and digital content. It also facilitates rapid issue capture to ensure quality and speed time to market.
Help with Effective Windchill Customizations
Another pain point that has been highlighted is the limited flexibility for customization within PTC Windchill. We understand that different organizations have unique requirements, and we are committed to empowering you with the ability to tailor the platform to your specific needs.
We are actively working on expanding the customization options and offering more flexibility to adapt PTC Windchill to your workflows and processes. Each EAC App allows for ample customization based on what your team or department wants or needs! We’ll set you up for success.
The best part is, even if you upgrade your Windchill version, you don’t have to start over with custom code like you do with ThingWorx! Our apps help administrators maintain the user portal after ThingWorx Navigate upgrade releases.
Windchill Security and Task Support
Need to give Purchasers access to only specific assets? Our EAC Apps allow you to share critical data securely with those who need it based on particular permissions and settings.
Give your shop floor access to the latest drawings, and design changes with easy-to-find and digestible data without having to email busy engineering teams. By expanding access to users in multiple departments with just a few clicks supports your Windchill investment.
Task Management App
Meet the Task Management App. Task Management helps users complete multiple tasks within one window! Streamline your workflows, filter by team assignment, and finish your to-do list. This app will fuel your efficiency, user adoption, and time management.
The Task Management App was designed to enable stakeholders to review and act on assigned Windchill change tasks. It provides visibility into important open tasks and their status.
Additionally, we have a robust knowledge base, user mentoring, and tutorials to assist you in leveraging the full potential of PTC Windchill. Our training and mentoring team is always available to address your queries and provide timely assistance.
Support for Windchill Collaboration and Integration
Is your engineering team the only department accessing Windchill data? If so, your company is not maximizing your technology investment. Our experts stress the value of collaboration and integration with other tools and systems for seamless workflows and processes surrounding your current tools and technology environment.
Our intuitive role-based apps make it easy for stakeholders in other departments to get the data they need from Windchill in a matter of seconds – instead of constantly having to ask the engineering team for answers!
Each app can be tailored to a specific role in your organization. Plus our PLM Apps integrate with any 3rd party system and expand Windchill’s integration capabilities, allowing you to connect with a broader range of applications and enabling smoother collaboration across different teams and departments.
Windchill Support for BoM Reports
For example, a healthy manufacturing BoM report requires input from multiple departments including design, procurement, manufacturing, and sales, and even more stakeholders need access.
The BoM Reports App allows all departments across the enterprise to accurately see the BoM data they need in real-time in the context of their job role. Within the app, you can view lists of unreleased products, created or modified parts in real-time (Cheers to supporting the digital thread strategy!)
Windchill Support for Change Management
Furthermore, Change Management is a core operational asset that can make or break processes across the enterprise. Our Change Management App aims to automate the critical flow and hand-off of information between teams and departments.
Enable excellent project management with an app that provides graphical views of problem reports, change requests, change reports, change variances, promotion requests, and more. This app is highly customizable based on the department and role of each user for maximum efficiency.
Bonus PTC Windchill Support: Implementation & Upgrades
Without experts who have the adequate time and capacity to do so (it’s seriously a full-time job), Windchill may not always be implemented properly in a timely fashion. This leads to data inconsistencies and errors. Errors that almost all manufacturers just can’t afford to be making.
The right approach matters, especially with PLM. To mitigate risk and save your IT team from a heavy burden, check out our service offerings for advanced Windchill support including Windchill implementations, upgrades, installs, and migrations.
Why Windchill is Still Critical for Success
Your feedback and input have been invaluable in shaping the direction of our efforts to improve your experiences with the complex yet powerhouse that is Windchill. We want to assure you that we are committed to continuously enhancing the platform with EAC Apps to serve your needs better and exceed your expectations.
The amount of power and robust capabilities of Windchill is the best investment a company can make on its digital transformation journey and implementing the digital thread. Connecting your data is critical. Finding and accessing your data with user-friendly PLM apps expands Windchill usage and amplifies your Windchill investment.
EAC Apps is the practical solution for PTC Windchill support by increasing Windchill usage and user satisfaction across the enterprise.
If you have any further pain points or suggestions, we would love to hear from you. Your insights are vital in driving our ongoing improvements.
P.S. Did you hear? We released the latest version of EAC Apps 3.3.0! Check out the Compatibility Matrix and Release Notes here.
JR Automation, a Hitachi Group Company, leveraged EAC Productivity Apps to solve Windchill PLM frustrations, scale their business operations and improve the shop floor experiences of their engineers. Discover how JR Automation implemented PLM Apps to gain ROI, bring efficiency and clarity for builders on the manufacturing floor, and achieved scalable digital transformation.
JR Automation knew the company needed to update operational processes in order to meet and exceed customer expectations. Their goal was to reduce the time it was taking builders and engineers to manage print packages by 80%.
Additionally, they wanted to increase efficiency by 5% or more during the assembly phase. Including enhanced communication on the shop floor. As well as saving time on machine assembly and tactical coordination. As such, was estimated to be taking up 30% of a builder’s day.
With an increase of workers on the shop floor, builders had no choice but to walk back and forth to shared kiosks in order to visualize and assemble designs. These complications only intensified as products became more complex. With manual error-prone operations, redline quality, and accuracy were at stake.
Similar to many other manufacturing organizations, challenges arose when it came to searching for the correct prints, managing paper booklets, and updating print designs.
Rework stemming from incorrect designs, and file management complications were growing. Also, misplaced product information (needed for closed-loop change processes) had never been greater. JR Automation was seeking a simple way for low-tech machine builders to get last-minute design changes to engineering. Ross Walters, Director of Engineering, knew that builders required a solution that was highly intuitive.
The Solution: EAC Apps
JR Automation looked at PTC ThingWorx Navigate. ThingWorx Navigate does offer a single view to multiple enterprise systems like ALM, MRP, ERP, SLM, CRM, Accounting, and PLM (Windchill). It also gives users universal access to the latest most accurate product information when they need it.
However, it was clear to JR Automation that what they really needed was a customized app that made things easier. EAC’s experts knew the solution and streamlined processes that allow builders to get drawings, CAD files, and other related documents in a single portal. With EAC Apps they could also see role-based reports and make redlines.
By providing all the information needed on a single screen, with user-friendly workflows and easy-to-submit redlines, EAC apps improved operational efficiency as well as customer satisfaction.
A Custom Solution with Major Impact
After evaluating cost, functionality, implementation time, training, and other considerations, JR Automation unveiled they would gain an ROI of $1.4 million from EAC Productivity Apps.
EAC Apps benefited JR Automation with:
- 80% efficiency increase in print management for mechanical engineers
- 60% efficiency increase in builder print management
- 60% increase in digital efficiency gains
In conclusion, JR Automation’s builders no longer need to share a kiosk. Working with EAC enabled efficiencies for more than 200 workers who use Redline Apps today. They have eliminated the need for paper, print supplies, and additional booklets saving them additional costs. EAC Apps have continued to provide benefits such as improved accuracy with customer shipment orders, product designs, onboarding, and training efficiencies.
Learn more about EAC Productivity Apps here.
What’s New in Creo 10
Discover Creo 10’s newest improvements and enhancements.
User Interface Enhancements
PTC has made a big splash with the release of Creo 10, including an enhanced user interface.
Split & Trim Tool
Use this tool to quickly and easily split or trim a model, making it painless to work with and modify your model. Additionally, the ability to propagate appearances and references during Boolean operations makes it easier to maintain consistency throughout a project.
Stretch Tool in Warp
Utilize the Stretch Tool to select defined references to stretch models, making it easier to create complex shapes and designs. Users now have the ability to select Datum Planes, Points, Axis, Coordinate Systems, Surfaces, Curves, Facets, and more.
Freestyle and Style Tools
Both tools are enhanced with Rotational Symmetry and Smooth Normal Connection, making it easier to create organic shapes and designs. These tools are perfect for designers who want to create complex, freeform shapes that are difficult to create with traditional CAD tools.
The Model Tree
Creo’s Model Tree tool has been improved, making it easier to restructure and reorder assemblies to reduce confusion and improve the management of complex projects.
New Pattern Parameters
Finally, the pattern capability in Creo 10 enables users to drive pattern member count for nested patterns. Create complex patterns quickly and easily, saving you time and improving overall productivity.
Optimize Your Design
Take your design process to the next level with Creo 10’s newest additions.
Designing composite materials has never been easier with the new features in Creo. The software now offers a broad set of functionalities for defining ply layup, ply sections, transitions, and ply order. This allows you to create a resulting solid geometry and inner mold line (IML) quilt that meets your exact specifications.
In addition, Creo’s new Splicing and Darting operations, makes it easier to create complex composite designs. Once a design is complete, you can automatically generate a complete plybook documentation of the final layup sequence.
With new composite design features in Creo 10, you can easily create high-quality composite materials that meet your needs and specifications. Whether you’re designing for aerospace, automotive, or any other industry, Creo’s composite design tools can help you create the perfect product.
Creo 10 presents new features that streamline and enhance the process of designing for electrification.
Split/Merge Harness Tool for Cabling
One of the most significant additions is the Split/Merge Harness Tool for Cabling. This tool allows users to split a harness into two separate pieces and later merge them back together. This feature is particularly useful when working on complex designs that require multiple harnesses.
Simultaneous Harness Design
Another key feature of Creo 10 is the ability for multiple users to work on the same harness design simultaneously. This collaborative design approach saves time and ensures that everyone is on the same page. The application-centric tree is another useful addition, which provides three different views, including Cables, Bundles, and Connectivity, to make it easier to navigate.
New ECAD Capabilities
Creo 10 includes new ECAD capabilities, such as paste masks and hole parameters. These features make it easier to create accurate designs that meet the specific needs of each project with greater precision and accuracy.
Creo 10 optimizes and simplifies the design process for ergonomics.
The Visual Field
Perform Reflection Analysis to analyze the reflective properties of objects in the environment and how they impact the user’s visual experience. The reflective object orientation can be controlled by adding a rotation value around one or two axes, giving you greater control over the design process.
Another key feature of Creo 10 is the Manikin, which now support multiple reach envelopes, including the index and middle finger, thumb, and center of the palm. Creo Manikin allows designers to create more accurate models of human movement and reach, making it easier to design products that are comfortable and easy to use. Additionally, the Manikin libraries are now stored as inseparable assemblies to provide better management and user access.
Enhancing Model-Based Definition and Implementing the Digital Thread
Enhanced 3D Model Annotations
One of the most significant additions is the ability for users to relate symbols or surface finishes to other annotations in the 3D model. This feature allows designers to create more accurate and detailed models, making it easier to communicate design intent to other stakeholders and downstream activities.
Creo 10 adds the ability for annotations to inherit their annotation plane from the parent during placement. This feature ensures that annotations are placed correctly and in the right location, saving time and improving accuracy. Additionally, any movement of the related parent annotation would also be applied to related symbols, behaving as a group when being assigned to other combination states.
GD&T Advisor Updates
Creo 10 includes improvements to GD&T semantic behaviors, including general profile tolerances and enhanced compliance with detailing standards. These changes make it easier for designers to create accurate and detailed models, ensuring that the design intent is communicated effectively throughout the product lifecycle.
Furthermore, any changes made to GD&T annotations will automatically update the corresponding semantic references of general profile tolerance. Additionally, Creo 10 now supports straightness and profile of Line Geometrical Characteristics for ISO GPS models. Create more accurate and detailed models, ensuring that the design intent is communicated effectively.
Advanced Simulation and Optimization Capabilities
Creo 10 presents a range of new features that enhance and streamline the process of simulation and optimization.
Support for Non-Linear Materials
Combined Thermal & Structural Analysis
Support for non-linear contact, including new contact types such as frictional and rough, helps to create more accurate simulations of real-world contact.
Expanded Contact Simulation Options
Allows designers to create more accurate simulations of rotational components.
Point Mass & Remote Loads
Finally, Creo 10 introduces the ability to add Point Mass and Remote Loads to create more accurate simulations of real-world loads.
Creo 10: Additive and Subtractive Manufacturing
With Creo 10’s latest features, manufacturing processes are now more efficient and effortless. One of the most significant additions is the support for additive manufacturing.
New Lattice Types
This enables your designers to create new beam-based lattice types, including rhombic, rhombic+diamond, dodecahedron, and elongated dodecahedron. For formula-driven lattices, Creo 10 supports simulation-based variable wall thickness and highly efficient I-graph-wrapped (IWP) lattice cell. Additionally, Creo 10 supports Auxetic Cells Structures for 3D printing. Auxetic Cell Lattices produce geometry that exhibit a negative Poisson ratio.
High-Speed Milling supports barrel tools for both wall and floor 5-axis finish, reducing tool path time and improving surface finish quality. Additional control for CUTCOM and clearance has been added to Area Turning, making it easier to create accurate and efficient toolpaths for subtractive manufacturing processes.
Get started with Creo 10 Today
Creo 10 is an exciting new release from PTC that brings a plethora of new features to the design table. Whether you’re a designer or an engineer, Creo 10 is a game-changing tool that will help you create complex shapes and designs, manage projects, and improve productivity for more innovative products.
Curious to see how Creo 10’s features compare to other versions of Creo? Check out how Creo is continually enhancing its tools to provide you with the most up to date features for your design process.