Windchill is a mission-critical enterprise system with multiple components and touch points across an entire enterprise. Because of this complexity, you might recognize the need for Windchill Managed Services.

EAC has created a managed services program for your Windchill system – The EAC Alliance Program. The Alliance Program provides PTC Windchill managed services such as Windchill administration and support.

Our team of expert system administrators help improve system performance, optimize server and license configurations, and maintain a stable PLM environment for your organization.

Here’s what customer’s see with our Windchill Managed Services and what you can expect.

Windchill Managed Services Percent of UptimeAlliance Program Customers Experience Windchill System Uptime

95.1% of our EAC Alliance Program customers achieve 100% Windchill uptime. Our customers that do not have 100% Windchill uptime still maintain over 99% availability.  This is an overall average of 99.95% or more uptime.

Windchill Managed Services Predictive Maintenance Alliance Program Customers Experience Windchill Predictive Maintenance

Our Alliance program executes planned (weekly, monthly, etc) Windchill maintenance.  Predictive maintenance is more efficient and the preferred approach to system maintenance. Roughly 1/4 of Alliance customers choose to implement PTC System Monitor (PSM) as a way to bolster EAC’s already rigorous proactive maintenance.

Speed/Performance of Windchill with Managed Services

Alliance Program Customers Experience Windchill Optimization100% of EAC’s Alliance Program customers see an improvement in the speed and performance of their Windchill system.  Out of the box, Windchill leaves a lot of room for performance tuning and server optimization. Our EAC Alliance Program Team are skilled in analyzing  and optimizing system resources to suit your individual needs

Windchill Managed Services Security/PatchesAlliance Program Customers Experience Windchill System Security

100% of our EAC Alliance customers receive (or are notified) of patches.  This way you can be assured that your system is running with maximum security at all times. 

Want to learn more about what our EAC Alliance Program has to offer? Download our Alliance Program Brochure and check out the top 10 questions we get about our Windchill Managed Services. 

Get a Quote for Windchill Managed Services

Help us help you! We know your Windchill System is critical, that’s why we designed a program just for you.

Some estimate that 70% of companies do not regularly perform routine maintenance on their Windchill System. Were on a mission to change that.

In an effort to provide on-going technical support, business process consulting and adoption services; EAC offers the Windchill Alliance Program (Services). This is a service package intended to provide professional Windchill maintenance and administration services, regardless of a customer’s stage of adoption.

Our team of expert technicians will improve your system performance, optimize server and license configurations, and ultimately maintain a stable PLM environment for your organization.

After receiving your FREE Windchill System Checkup and becoming a customer, here’s what you will receive:

System and Application Administration 

This includes everything from starting and stopping your Windchill environment to cleaning up unreferenced files and cache folders. Let our team do the busy work of monitoring and managing your system so you can get the most out of your Windchill investment.

Database Administration

The EAC Alliance team will review, restore, and analyze your database growth and performance. Our database administration covers anything and everything from network administration, security administration, and backup services. Put us in-charge of performing and verifying your scheduled system backups to ensure your system is running properly.

Business Administration

We will take care of all your Windchill business administration needs such as adding new roles, updating accounts, operating system maintenance, network administration, license usage reporting and more.

End-User Support

Our end user support consists of everything from help desk support, to advice on best practices, to user mentoring, to Alliance Program review meetings and more. We want to help you with all your system questions and needs.

Still want to learn more? Check out our article on the Top 10 Questions we get about our EAC Alliance Program.

Also,  Here’s what customer’s see with our Windchill Managed Services and what you can expect as an EAC Alliance Customer!

Our goal is to help you increase your Windchill system uptime, eliminate corrupt workspaces, improve sluggish system performance, safeguard your security, and guarantee your system is up-to-date. Take a proactive approach to maintaining your Windchill environment today!

Managing a new enterprise system can be a daunting task. It can test your staff’s knowledge bases and affect the top and bottom line of your business. That being said, many companies have invested in some sort of PLM or PDM tool (learn more about what ERP, MRP, PLM, and PDM are in this post). This post is for everyone that has invested in a PLM/PDM tool and wants to make sure they’re getting the most out of the investment.

Here are five signs it is time to invest in PLM consulting.

1. You use your PLM /PDM system solely for data management 

Many people purchase PLM (Product Lifecycle Management) systems and struggle to use them to their full potential.

They relegate these amazing systems to simple file vaults.

But, they paid for so much more.

If you’re implementing a PLM tool and use it as a  data vault, you’ve essentially taken on 100% of the investment to recognize 20% of the benefit.

Without full understanding and utilization of your PLM system, you’re missing the opportunity to capture the main benefits of these investments.

When fully implemented and adopted, these systems integrate people, data, processes and much more.

2. You don’t fully understand your PLM system 

I hope none of you that relate to this point think I’m calling you dumb.

PLM is just…a lot.

A good analogy is a car.

We all understand the basics; four wheels, seats, steering wheel, engine.

It is obvious why I want a car, the benefits are clear to me.

That doesn’t mean I know how to troubleshoot, install, and maintain an ignition system.

It is not uncommon to have the wrong idea of PLM system complexity.

They do a lot: data management, process management, lifecycle change, and much more.

This could be why 70 percent of PLM investments are failing to meet manager expectations.

When PLM systems are implemented correctly, they allow your company to further maximize productivity.

3. You Find Yourself Re-Inventing the Wheel

Product lifecycle management solutions are enterprise level systems.

When you attempt to utilize optional configurations, they become complex quickly.

Due to this, many companies find themselves reinventing the wheel around correct PLM configurations.

When this happens, you are only taking more steps backward.

This can easily be avoided with the help of a knowledgeable PLM consultant who is familiar with your situation and has the ability to direct you down the right path.

Alliance Program Request a Quote

4. You have multiple issues with PLM system stability 

With so many companies investing large amounts of money into PLM enterprise systems, it is important for them to be working correctly.

If your PLM system is continually going down or needs to be restarted, this is another sign you should look into PLM consulting.

A product lifecycle management consultant with experience could locate and diagnose the root cause of your PLM system’s problems, allowing your company to avoid them in the future.

5. Your users complain about general PLM system usability

If your team is constantly complaining about the general performance and interaction on of your PLM interface, odds are that your system hasn’t been properly configured.

Complaints are one thing, but an inability to address the cause and improve user’s situation— that can have a dramatic impact on employee satisfaction and productivity.

User complaints are typically symptoms of larger PLM issues.

An experienced PLM admin can typically decode user feedback and develop a plan to dramatically improve productivity and UX.

The need for ongoing product lifecycle management system administration and maintenance is often overlooked by many companies.

For PLM systems to properly evolve, it is important to partner with system experts who can help your business succeed.

Free Windchill System Check-Up

Let’s talk about Windchill System administration services and why they could be crucial to your business’s success.

When it comes to engineering centric products, technology can become a very complicated matter.

Due to the complexity of product data management systems, many things can go wrong if they’re not properly managed.

Here is a list of the common problems you could face if you choose to manage your engineering data management and PLM systems in-house.

1. System downtime 

One of the worst problems you may face is extended sessions of Windchill downtime due to technology failures.

For example, it is common to be unaware when your Windchill system is running out of disk space. When this happens, a Windchill system can and will go down.

In many cases, these system instances are easily overlooked without the help of a dedicated Windchill support team.

The reality is, if at anytime your product data management system is not functioning, your company will end up losing money.

Aside from preventing your business from making profits, a Windchill system downtime could lead you to lose access to core systems.

This includes servers and back-end processors, ultimately, preventing you from doing your job. According to a study done by USA Today, 80 percent of managers reported product data management system downtime costs exceeding $50,000 per hour.

2. Windchill System Performance Problems 

More than 70 percent of our customers do not perform routine Windchill maintenance.

Without utilizing a Windchill managed services team, you could be missing an opportunity to prevent, find and fix system problems prior to a technology failure.

How are you supposed to know if your PDM system needs more RAM, if you should allocate more resources, or if your Windchill server has been performing slow?

When you have regular performance check-ups, you will be able to improve the overall performance of your business.

Regular Windchill system performance check-ups also help avoid system downtime as you are provided with early warnings of any possible malfunctions that may occur. If a disaster strikes, you can rest easier knowing your business won’t lose any valuable data.

3. Productivity loss

Not only can technology failures prevent your business from making a profit, it can also cripple the productivity of your employees.

I mean nobody wants to hand out free money to those who are just sitting around simply because they are unable to do their job, am I right?

Many times, your IT department may have to work overtime to recover lost data. If the customer perception is affected, a costly marketing campaign may be the only thing to win back customers.

Bottomline, the impact of a Windchill system complication may be worse than you realize and your company could lose the ability for anyone to do work.

4. High-Security risks

Your Windchill system could appear to be running properly, but if it is not protected, your business could experience a security breach. If this happens, it will put your sensitive data at risk.

To help with this, it is important to have multiple layers of security measures in place. If your system is being closely monitored by an Windchill administration team, you will be aware of any inconsistencies.

When you have someone you trust monitoring your Windchill system, you’ll have less to worry about. I truly believe it is better to be safe than sorry when it comes to your company’s data.

By using a Windchill system administration service, you can rest easy knowing you are being taken care of. Plus- while your system is being properly maintained, you will be able to free up your IT department and focus on more important business initiatives.

Want to learn the current health of your Windchill System? With no obligations or any cost – sign up for a Windchill system check-up to have our experts look at your system!