If you’re wondering how to get effective and long-term PTC Windchill Support, look no further.

We partner with PTC and are a Top Solution Provider because our experts truly believe PTC products are the best in the industry for the Digital Thread and improving the complete product development process. Our company would like to address some of the pain points you may experience while using your Windchill PLM platform. As well as inform you about the steps we are taking to enhance your overall user experience and boost efficiency across your enterprise.

As with any complex software system, there can be a number of frustrations that users may experience when working with Windchill. Here are some common Windchill complaints that we hear in the industry:

Overall, these frustrations can make it difficult for users to work efficiently and effectively with Windchill. Read on to learn how our EAC Productivity Apps provide Windchill support for all users and make your PLM system and ThingWorx Navigate work FOR you, not against you.

Windchill Support: User Interface

We understand that the complexity of the PTC Windchill user interface can sometimes be overwhelming. Windchill’s user interface can often be cluttered and difficult to navigate. The system has a lot of options and features based on how complex an integrated product database must be. In response to this feedback, we created EAC Productivity Apps.

Our goal is to simplify and streamline the interface, making it more intuitive and user-friendly across teams and departments while keeping security high. By reducing clutter and improving navigation according to different job titles and roles, we aim to enhance your productivity and reduce the learning curve.

Quick Search App

For example, the Quick Search App provides a simplified way for users to enter a number or attribute into a single search bar to find the data results within the context of their job role. This removes the need for users to apply an understanding of how Windchill objects are related and eliminates unwanted, irrelevant data for the task at hand.

Report Viewer App

Our Report Viewer app gives individuals outside the engineering department the ability to view and run Windchill reports with ease. Within the Report Viewer app, you can easily:

Part Associations App

This app provides a “shortcut” for users (especially shop floor employees) to access critical CAD files and documentation, and it consolidates results onto a single screen. Quickly access drawings, parts, assemblies, and other documents associated with CAD and part data.

For users who are in Windchill every day, we strongly suggest seeking out adequate training and support as a first step towards solving some of these frustrations. Even the most seasoned users may find tips and tricks that can simplify their workflows on a day-to-day basis.

BoM Compare App

Pro Tip: Did you know that Windchill BoM comparisons exist in Windchill?

They do! Now with our BoM Compare App, this feature is easier to find and leverage. View a side-by-side comparison of two Windchill bills of materials and select which attributes to compare, all with the click of a button.

Streamline PTC Windchill Navigation

Easy navigation is a huge factor that plays into workflow productivity. Windchill has many menus, screens, and options, making it difficult for users to navigate the system and find the information they need. This can be especially frustrating for infrequent users who are not familiar with the system.

Our EAC Apps are purposefully designed with easier navigation in mind. Instead of constant mouse clicks and multiple new windows opening across your screens, our developers created an ideal workflow. And significantly reduces how long it takes for you to get the info you need based on your job role.

Another challenge we hear from Windchill users is how long it takes to search for and find the data they need. We acknowledge that searching and finding documentation in Windchill can take way too long and cause a lot of frustration. This is especially true for people who only need to go into Windchill once in a blue moon. EAC Apps gets users to the data or drawings they need in just a few mouse clicks.

Below is a timetable that compares the number of mouse clicks it takes in the standard Windchill interface (a user with Windchill experience and skill) versus how many it takes using our productivity apps with little to no training needed.

Support Windchill Performance and Speed

Windchill can be slow to load, especially when working with large amounts of data or performing complex operations. This can lead to delays and frustration for users who need to work quickly and efficiently.

Additionally, optimizing the platform’s performance with maintenance on the back end is critical to ensure smoother operation, faster response times, and improved overall stability.

As a start, we highly recommend checking out the infographic, “6 Ways to Check and Maintain Your Windchill System” to support a healthy Windchill environment.

If your Windchill system continuously crashes or freezes, there is a serious issue that needs attention. For additional help, our managed services team is dedicated to resolving these issues and providing you with a more efficient and seamless experience. Our managed services, EAC Alliance, takes the heavy lifting off of your system admins so they can focus on their core responsibilities.

Learn more about the EAC Alliance program for Windchill. In regards to system crashing or freezing, that does NOT have to be your “normal”. In fact, 99.5% of our Alliance customers see a 100% in Windchill uptime and over 99% in availability. And 100% of our customers say they experience a significant improvement in speed and performance.

For most apps, you don’t even have to log into Windchill at all to get the info you need quickly and securely whether you’re a finance team member in your home office, or a builder on the manufacturing shop floor using your phone or tablet.

Quick Access App

More specifically, the Quick Access App eliminates the need to go into Windchill at all. Shop floor personnel can submit a problem report, a change request, or a new variance directly within the app. The Quick Access app improves user adoption and streamlines access to critical data sets.

The Quick Access app enables team members to quickly view a product’s structure, supporting information, and digital content. It also facilitates rapid issue capture to ensure quality and speed time to market.

Help with Effective Windchill Customizations

Another pain point that has been highlighted is the limited flexibility for customization within PTC Windchill. We understand that different organizations have unique requirements, and we are committed to empowering you with the ability to tailor the platform to your specific needs.

We are actively working on expanding the customization options and offering more flexibility to adapt PTC Windchill to your workflows and processes. Each EAC App allows for ample customization based on what your team or department wants or needs! We’ll set you up for success.

The best part is, even if you upgrade your Windchill version, you don’t have to start over with custom code like you do with ThingWorx! Our apps help administrators maintain the user portal after ThingWorx Navigate upgrade releases.

Windchill Security and Task Support

Need to give Purchasers access to only specific assets? Our EAC Apps allow you to share critical data securely with those who need it based on particular permissions and settings.

Give your shop floor access to the latest drawings, and design changes with easy-to-find and digestible data without having to email busy engineering teams. By expanding access to users in multiple departments with just a few clicks supports your Windchill investment.

Task Management App

Meet the Task Management App. Task Management helps users complete multiple tasks within one window! Streamline your workflows, filter by team assignment, and finish your to-do list. This app will fuel your efficiency, user adoption, and time management.

The Task Management App was designed to enable stakeholders to review and act on assigned Windchill change tasks. It provides visibility into important open tasks and their status.

Additionally, we have a robust knowledge base, user mentoring, and tutorials to assist you in leveraging the full potential of PTC Windchill. Our training and mentoring team is always available to address your queries and provide timely assistance.

Support for Windchill Collaboration and Integration

Is your engineering team the only department accessing Windchill data? If so, your company is not maximizing your technology investment. Our experts stress the value of collaboration and integration with other tools and systems for seamless workflows and processes surrounding your current tools and technology environment.

Our intuitive role-based apps make it easy for stakeholders in other departments to get the data they need from Windchill in a matter of seconds – instead of constantly having to ask the engineering team for answers!

Each app can be tailored to a specific role in your organization. Plus our PLM Apps integrate with any 3rd party system and expand Windchill’s integration capabilities, allowing you to connect with a broader range of applications and enabling smoother collaboration across different teams and departments.

Windchill Support for BoM Reports

For example, a healthy manufacturing BoM report requires input from multiple departments including design, procurement, manufacturing, and sales, and even more stakeholders need access.

The BoM Reports App allows all departments across the enterprise to accurately see the BoM data they need in real-time in the context of their job role. Within the app, you can view lists of unreleased products, created or modified parts in real-time (Cheers to supporting the digital thread strategy!)

Windchill Support for Change Management

Furthermore, Change Management is a core operational asset that can make or break processes across the enterprise. Our Change Management App aims to automate the critical flow and hand-off of information between teams and departments.

Enable excellent project management with an app that provides graphical views of problem reports, change requests, change reports, change variances, promotion requests, and more. This app is highly customizable based on the department and role of each user for maximum efficiency.

Bonus PTC Windchill Support: Implementation & Upgrades

Without experts who have the adequate time and capacity to do so (it’s seriously a full-time job), Windchill may not always be implemented properly in a timely fashion. This leads to data inconsistencies and errors. Errors that almost all manufacturers just can’t afford to be making.

The right approach matters, especially with PLM. To mitigate risk and save your IT team from a heavy burden, check out our service offerings for advanced Windchill support including Windchill implementations, upgrades, installs, and migrations.

Why Windchill is Still Critical for Success

Your feedback and input have been invaluable in shaping the direction of our efforts to improve your experiences with the complex yet powerhouse that is Windchill. We want to assure you that we are committed to continuously enhancing the platform with EAC Apps to serve your needs better and exceed your expectations.

The amount of power and robust capabilities of Windchill is the best investment a company can make on its digital transformation journey and implementing the digital thread. Connecting your data is critical. Finding and accessing your data with user-friendly PLM apps expands Windchill usage and amplifies your Windchill investment.

EAC Apps is the practical solution for PTC Windchill support by increasing Windchill usage and user satisfaction across the enterprise.

If you have any further pain points or suggestions, we would love to hear from you. Your insights are vital in driving our ongoing improvements.

Discover more info in the EAC Apps Brochure or check out the webinar replay.

P.S. Did you hear? We released the latest version of EAC Apps 3.3.0! Check out the Compatibility Matrix and Release Notes here.

Imagine if you could manage quality, reliability, and risk at every stage of your product’s life cycle. You could reduce costs, speed innovation, and enhance next generation products. PTC’s product lifecycle management (PLM) software, Windchill, lets you do just that. 

Want to see an example of how Windchill software is used? See how Virnig Manufacturing uses PTC Windchill to change the way their data is delivered within their organization.

Already using Windchill and need help with admin and support? You’ll want to check out our Alliance Program,  provided to our customers for on-going technical support, business process consulting, and mentoring services on a monthly basis.

Already using Windchill but you or some of your team member don’t use it often, therefore, it gets confusing? You’ll want to check out our role-based apps for casual Windchill users – EAC Productivity Apps or ThingWorx Navigate will help you.

Don’t know what the heck PTC Windchill is? Then read on.

What is PTC Windchill?

PTC Windchill is a product lifecycle management (PLM) application suite that leverages a consolidated view of product information through multi-system data. It’s a systemic enterprise wide approach to maintaining product and process quality throughout the entire product lifecycle. 

PTC Windchill PLM software provides a complete functionality dimension to help organizations capture product structures from computer-aided design tools, transform them into full engineering bill of materials (eBoMS), to manufacturing bill of materials (mBoMS), to service bill of materials (sBoMS) all while retaining the linkages between different perspectives on the product. Windchill solutions break down organizational barriers, allowing teams to work faster and more accurately all while reducing time-to-market and cutting costs.

The Windchill Product Lifecycle Management system can help streamline your product development and service information processes. It’s a system that can help your organization create better products, with more variations, faster, at a lower cost. As a manufacturer, your pressures are not only continual – they’re mounting. Your industry is changing. Your customers’ requirements are evolving. And your supply chain is constantly adjusting to compete in today’s environment. In the middle of all this, more is being demanded of you and your entire organization.

Windchill helps with exactly that. As an integral component of PTC ’s Product Development System, Windchill manages all product content and business processes throughout the product and service lifecycle. And it has a robust, high-performing architecture to help you today – and to prepare you for tomorrow’s uncertainties. Windchill provides a rich systematic approach for creating, configuring, managing and reusing product structures and associated content, such as CAD files, documentation, requirements, manufacturing information, service information, part/supplier data, calculations and illustrations.

Windchill can also play an important role in increasing your company’s competitiveness by allowing continuous improvements and automation of business processes and procedures. Windchill is an integral suite of products that address the needs of product development. The Windchill family is composed of products that help support product data management, collaboration, product analytics, service information, product quality, and integrations. Check out the PTC Windchill Data Sheet to learn more.

PTC Windchill Cost

PTC Windchill made updates to their PLM packaging and pricing – which means you can customize dashboards and product data more than ever before at a cost that makes sense for your organization. Here is a breakdown of the new PLM structure.

PTC Windchill Certification

Once you’re ready to purchase the software, you’ll need to make sure it’s learned and understood in a timely manner and without frustration. We have a few options:

Short-Term Support: EAC’s Product Development System Services Team has a long track record of successfully implementing Windchill products.

Long-Term Support: Check out our Alliance Program – EAC’s PTC Windchill system administration and support services for on-going technical support.

Support at your own pace: Your team can get PTC Windchill certified by taking our classes we offer for end users and managers. Check out our training schedule.

The Windchill Products Explained: 

Windchill products are application modules that offer users specific sets of features and capabilities within the Windchill application suite.  Some of the most common Windchill PLM modules include: 

What is Windchill PDM Essentials? 

PTC Windchill Product Data Management (PDM) Essentials is built on PTC’s production proven PTC Windchill software. 

Windchill PDM Essentials simplifies data management activities by transparently incorporating them into the design process. It manages all forms of information such as CAD drawings, customer requirements, schematics and Bill of Materials (BoMs) that are generated during product development.

This modern product data management solution makes it easy to manage, share, and review your data. It’s finally possible to have a single view of the latest product data, along with tighter integration to major end CAD vendors, Microsoft Office, and desktop tools. Plus, it allows your users to save time with better version control, automated data release, and simple search capabilities. Learn more by reading the PTC Windchill PDM Essentials Data Sheet.

What is Windchill PDMLink? 

With an abundance of data dispersed throughout your organization, how do you maintain the integrity of your product information when multiple people are working on the same files? The solution is easy – Windchill PDMLink. 

Windchill PDMLink is a Web-based, industry-proven Product Data Management (PDM) system that supports geographically dispersed teams while managing critical processes such as content, change and configuration management. Windchill PDMLink maintains the integrity of your product information by storing master data in a secure area where you can control, monitor, and record all changes. 

When a change is made to your data, Windchill PDMLink stores a modified copy of the data, signed and dated, in a secure area alongside the old data, which remains in its original form as a permanent record. In addition to providing change control management, Windchill PDMLink enables you to manage your product’s release cycle as well as its configuration. Check out the PTC Windchill PDMLink Data Sheet for more information.

What is Windchill ProjectLink?  

Windchill ProjectLink is a collaborative product development web-based environment that automates and tracks projects. 

ProjectLink provides a common workspace where you and your team can share and discuss documents and product structures, hold meetings, and communicate and track progress on tasks. From private exchange environments to public business to business (B2B) exchanges, ProjectLink is a secure web-based system that can easily be used in any collaboration environment.

It can also be used well beyond the engineering and manufacturing departments of your organization. Any project that requires team members to share electronic information such as writing annual reports to creating training materials, can be managed with Windchill ProjectLink.  For more information read the PTC Windchill ProjectLink Data Sheet here.

What is Windchill Partslink? 

Windchill PartsLink is a module for PDMLink that adds part classification-based features. 

PartsLink enables you to perform parametric attribute searching and manage your results through convenient navigation and searching. You can search parts by typing a free-form product description or a part number in the search criteria text box. You can browse the hierarchically organized structure of your parts using text and images. You can also refine your search by constraining parameters in a parametric search. 

Windchill PartsLink enables your team to perform similar part searches, expanding your search to look for matching parts that have parametric attributes that are within a certain percentage or absolute tolerance of the selected part. Additionally, you can export the result set to a file.

Many companies lack a comprehensive part search system and as a result they lose the benefits of reusing product components. Criteria-based searching limits the result set, which helps a great deal in reuse decisions. PTC Windchill PartsLink helps solve that problem. 

What is Windchill Quality Solutions? 

Depending on your specific Windchill Quality Solutions suite (Windchill Quality Solutions 10.1 Desktop, Windchill Quality Solutions 10.1 Administrator, Windchill Quality Solutions 10.1 Web Access) you may have access to one or more applications. 

Windchill Quality Solutions, the desktop version, is the cornerstone of the Windchill Quality Solutions suite. It is available in both the team and enterprise additions and is the feature rich windows application for all of your reliability and maintainability activities. 

Available in the enterprise addition you will also find Windchill Quality Solutions Administrator which provides you options for administrative controls including options to support secure login. 

Windchill Quality Solutions Web Access available specifically for Windchill FMEA infractions in the enterprise edition, allows you access for data entry, filtering, graphing, reporting and more. 

Is there other Windchill Software for product data management and process management?

Want to see a PTC Windchill tutorial to see the software in action? Watch this on-demand video of Windchill’s basic software capabilities.