Product development is becoming more complex, fast-paced, and globally distributed than ever before. As a result, businesses can no longer afford to rely on outdated tools or fragmented systems to manage the product lifecycle. That’s where Product Lifecycle Management (PLM) comes in.
PLM is a strategic solution that helps organizations manage everything from initial concept to retirement. But when a PLM system is missing, poorly maintained, or improperly implemented, the consequences can be costly, chaotic, and even catastrophic. This blog explores the top risks companies face without a robust PLM system and why investing in the right tools, processes, and support is essential.
Here is a list of the common problems you could face if you choose to manage your engineering data management and PLM systems in-house.
The Growing Demand for Centralized Product Data Management
In the absence of PLM, teams often resort to spreadsheets, local files, and email chains to manage critical product data. These disconnected tools may work temporarily, but they quickly become unmanageable as product complexity increases.
Without centralized data management, teams lose time hunting for information, risk using outdated files, and duplicate work. PLM offers a single source of truth that connects engineering, manufacturing, quality, and procurement teams with real-time access to product information.
Consequence #1: Product Delays & Missed Market Opportunities
One of the most immediate consequences of no PLM system is slower product development. Without structured workflows, version control, and digital collaboration tools, approvals take longer and communication breaks down. This delay not only increases development costs but also results in lost revenue from missed market opportunities.
Implementing PLM accelerates time-to-market by streamlining design iterations, automating change approvals, and enabling cross-functional collaboration from day one.
Consequence #2: Quality and Compliance Risks
Companies without PLM often struggle to maintain audit trails, proper documentation, and consistent processes across teams. This is especially risky in regulated industries like medical devices, aerospace, and automotive, where compliance is non-negotiable.
Manual systems leave room for error and increase the chance of delivering products that fail to meet safety or quality standards. PLM ensures that traceability, validation records, and required documents are captured and managed systematically.
Consequence #3: High Costs from Inefficiencies and Errors
Without PLM, inefficiencies build up across the product development lifecycle. Design teams may use incorrect versions, resulting in rework or scrapped parts. Change requests can be lost or ignored, causing costly delays or customer dissatisfaction.
A well-maintained PLM system mitigates these risks by automating data updates, linking CAD models with BOMs, and ensuring that teams are always working with accurate, up-to-date information.
Consequence #4: Poor Collaboration Across Departments and Suppliers
In companies without PLM, departments often operate in silos. Engineering, manufacturing, and procurement teams each rely on their own systems or documents, making it difficult to stay aligned.
This fragmentation leads to poor communication, misunderstandings, and decision-making based on outdated or incomplete data. PLM bridges these gaps by providing a collaborative platform where internal and external stakeholders can access and contribute to a unified product record.
Consequence #5: Lack of Long-Term Scalability
As products become more complex and markets more competitive, scalability is essential. Manual processes and disconnected systems simply don’t scale with growing demands.
Without PLM, organizations struggle to support product line expansion, manage global operations, or respond to evolving regulatory standards. PLM systems are designed to grow with the business, supporting new products, processes, and geographies over time.
Overlooked Risk: Not Hiring PLM Admin Support
Even companies that implement PLM systems may face challenges if they don’t hire dedicated admin support. As outlined in this article, the absence of skilled PLM administrators can lead to poor system performance, low user adoption, and reduced ROI.
PLM admin services ensure your system stays optimized, configurations remain aligned with your processes, and users are properly supported. Regular PLM maintenance prevents system failure and ensures your investment continues to deliver value.
Training the Workforce for Successful PLM Adoption
Technology alone isn’t enough. Even the most powerful PLM solution will fall short if your workforce isn’t trained to use it effectively. Without proper onboarding and continuous learning opportunities, employees will fall back on old, inefficient methods.
Ongoing training and change management initiatives help teams embrace new workflows and get the most out of your PLM implementation. It’s the difference between a tool that collects dust and one that transforms your business.
The Flip Side: What You Gain with a Strong PLM System
While the consequences of no PLM system are serious, the rewards of successful PLM implementation are equally powerful. A strong PLM foundation enables organizations to operate more efficiently, respond faster to change, and innovate with confidence. When done right, PLM implementation delivers measurable business benefits:
- Long-term scalability that supports business growth and transformation
- Faster innovation cycles with streamlined collaboration
- Higher product quality through digital traceability and control
- Reduced costs by eliminating errors and rework
- Improved supplier integration and external collaboration
- Data-driven decisions based on real-time product insights
By integrating PLM into your core operations, you position your organization for future success. You gain not only operational efficiency but also strategic agility that lets you outpace competitors and exceed customer expectations.
Don’t Wait for the Pain Points to Pile Up
Many companies don’t recognize the consequences of no PLM system until they’re already struggling. Delays, quality issues, compliance failures, and high operational costs creep in quietly but compound quickly.
Investing in PLM implementation, ongoing PLM maintenance, user training, and admin support is not just a technology upgrade—it’s a competitive advantage. Don’t wait for these challenges to derail your product development. Let EAC help you build a strong PLM foundation that fuels innovation, efficiency, and growth. Learn more about what we can do for you! Check out our services today.

For all Windchill users, maintaining your Windchill system isn’t just about avoiding headaches—it’s about ensuring your workdays flow as smoothly as your designs. Here’s a roadmap to a healthy Windchill environment, based on vital actions you can take today.
1. A Quick Health Check-Up of Your System
Imagine your Windchill system as a hardworking heart in your organization. To keep it beating strong, regularly peek into:
- Downtime: We all hate waiting, don’t we? Minimize this as much as possible.
- Memory Usage: Red numbers are red flags.
- Servlet Response Time: More red? Time to act.
- Garbage Collection Mode: If it’s happening over 80% of the time, it’s too much.
As a site admin, keeping an eye on these metrics is key to preemptive maintenance.
2. Dive into Server Logs
If you’re up for a bit of investigative work, scan through your server logs. This may include:
- Apache & Method Server Logs: Look out for unusual patterns or errors.
- Background Server Manager: Unexpected behavior here could be a sign of trouble.
Understanding these logs is like reading the tea leaves for your system’s health.

3. Disk Space & Back-Up
Aim to keep at least 15% of your server drive-free. Think of it as keeping your workspace tidy for efficiency. And, don’t forget to monitor the storage available for backups – your safety net needs to be ready at all times.
4. Matching Users with Licenses
Are you aware of how many people access Windchill and if you have the licenses to cover them? Regularly review the following to avoid legal trouble with software manufacturers:
- Light Licenses: Perfect for those who just need to view and print.
- Heavy Licenses: For the CAD superheroes and others who dive deeper.
Aligning your user count with your license agreement is a fundamental compliance matter.
5. Clean Up Log Files
Low disk space can lead to performance issues. If your log files are growing:
- Check the date created.
- Decide whether they’re still useful.
Old log files can often be archived or deleted to free up space.
6. Clean Up Unreferenced Files
Lastly, clean up the unreferenced files in your file vaults. This process removes orphan files that consume valuable space. Refer to Windchill Help for detailed instructions, but remember:
BEWARE! Once these files are deleted, they’re gone forever.
Adopting these six steps in your regular Windchill system check-up can drastically improve your system’s health and performance. Stay proactive to keep the cogs of your Windchill system— and therefore your production—running without a glitch.
If you are looking to check in on your Windchill system, but are unsure where to get started, you can contact one of our experts to learn more.
1. Why do I need to do regular maintenance on my PTC Windchill system?
Critical systems, like Windchill PLM, must be available to users. This is why it is so important to do regular maintenance on your PTC Windchill system. Windchill system outages can be costly and impact system adoption and usage. Therefore, it is recommended that you complete regular, preventative maintenance to identify and resolve issues before they cause performance problems or service interruptions.
2. What is included in the Alliance program?
We start by assessing your department and company’s needs. We combine the assessment results with our understanding of successful Windchill implementations and deliver recommendations and a plan for a stable, high-performance Windchill instance. The flexibility of the Alliance program allows us to configure an engagement as needed. This gives us the ability to tailor the program specifically to your company.
3. Can my staff complete the Windchill maintenance activities?
Certainly! Keep in mind that preventative Windchill maintenance tasks are commonly an afterthought, and other projects are likely to take precedence. As the staff becomes busier, their dependence on a functioning Windchill system increases. These would be times when a system outage during a critical project could prove to be disastrous.
4. Can you train my staff to complete Windchill maintenance tasks?
Yes, in fact we would love to help train your staff how to complete Windchill maintenance tasks. EAC has PTC certified instructors that are available to deliver all of the Windchill Business and System Admin training courses offered by PTC. After attending these classes your staff will be ready to take on their new Windchill responsibilities. Additionally, we can provide mentoring with our Windchill experts to answer all of your Windchill maintenance questions.
5. What are some benefits of using the EAC Alliance program?
One of the core benefits of the EAC Alliance Program is the ability to take a proactive approach to maintaining your Windchill system – ensuring high availability and performance. By completing regular system maintenance and software updates you are able to better leverage your PTC investment. You can also eliminate the need to maintain a staff of Windchill Administration experts by assigning these system and business admin tasks to our EAC’s expert consultants. Our Windchill consultants have years of experience and complete these same activities on a daily, weekly and monthly basis for many Alliance Program customers.
6. Are Windchill system updates and upgrades included in the Alliance Program?
Yes, the EAC Alliance Program can be structured to include Windchill system updates and upgrades. When you include this in your Alliance Program you can easily budget a fixed cost over the upcoming months and years.
7. Can you support my Global company?
Yes. While EAC is based in the United States, we are part of the PTC Strategic Partner network giving us access to many additional resources overseas. We call on these partners to help with implementation, training, and support services local to international facilities.
8. Are you able to provide 24/7 Windchill support?
Yes. We can provide your company access to our support case submission system, which will allow your Windchill users to log cases at any time of day. If emergency Windchill support is required (noted by the priority level assigned to your case), our team will be notified immediately and begin support. If you require overseas support, and international support is included in your Alliance Program agreement, we will coordinate with a local PTC partner to address the issue.
9. Doesn’t my PTC Maintenance agreement include similar Windchill services?
No. Your PTC maintenance agreement covers all Windchill updates to software that you have purchased as well as technical support should you have a problem that requires resolution. It does not include the services necessary to update, upgrade and maintain your Windchill system.
10. How much does the EAC Alliance Program cost?
This varies based on the complexity of your Windchill environment and the level of support you would like to include in your service level agreement (SLA). This can be determined by having a quick conversation with your team and proposing a solution that correctly addresses your needs. Contact us today for further information!
Enterprise systems require administration and management that can be time-consuming and foreign territory for many companies. This is why we created The EAC Alliance Program.
The Alliance Program provides PTC Windchill system administration and support services.
Our team of expert technicians improve system performance, optimize server and license configurations, and maintain a stable PLM environment for your organization. The Alliance Program is transforming the way companies service their Windchill and Intralink PLM & PDM systems.
Alliance Program customers save an average of 50% over other options for dedicated administration and support.
Our team of certified and experienced technicians proactively monitors system events and diagnostics that typically go unnoticed.
Their attention to detail and deep understanding of the technology allows them to increase system stability and reduce downtime by up to 95%.
At EAC, we want to partner with you to you create a better, more productive workspace. The Alliance Program is helping customers increase user satisfaction and ensure a return on their Windchill investment. We accomplish this by providing:
- On-going technical support
- Business process consulting
- System Monitoring
- System Maintenance
- Upgrade Planning
- Implementation
- Performance Tuning
- Windchill Server Optimization
- Monthly Mentoring for Admins & Users
- Discounts on all EAC Training Services
If you’re looking for a way to improve sluggish or slow Windchill system performance, increase system uptime up to 99%, and even reduce operational risk, the Alliance Program can help. To learn more about the Alliance Program, download our brochure here.
Curious about the current state of your system? For a limited time the EAC Alliance Program team will perform a FREE Windchill System Analysis. You can claim your free Windchill System Analysis here.